Member Service Representative

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Planet Fitness Horseheads

Member Service Representative

Horseheads, NY
Full Time
Paid
  • Responsibilities

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

    We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Why Planet Fitness?

    Each of our employees receive:

    • Complimentary Black Card Membership
    • Company Facilitated Training
    • Advancement Opportunities
    • Rewards and Recognition Programs

    Essential Duties and Responsibilities

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    Physical Demands

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
    • Will occasionally encounter cleaning chemicals during shift.

    Pay & Benefits

    • Potential of up to three raises per year
    • Great career advancement opportunities
    • Insurance benefits for full time staff
    • 401k benefits based upon eligibility