Member Service Representative (Remote)
$30 per hour
Prime Easily Dental is a rapidly growing dental insurance provider looking for a highly motivated and customer-focused individual to join our team as a Member Service Representative (Remote). As a Member Service Representative, you will be the first point of contact for our valued members, providing exceptional customer service and assistance with all their dental insurance needs.
Key responsibilities:
\- Serve as the primary point of contact for members via phone, email, and live chat
\- Respond to member inquiries and provide knowledgeable and timely assistance
\- Resolve member concerns and escalate issues as needed
\- Process member enrollment and disenrollment requests
\- Verify member eligibility and coverage information
\- Explain details of member benefits and assist with claims inquiries
\- Provide support for dental provider network inquiries and updates
\- Maintain accurate and up-to-date member records in our database
\- Collaborate with other departments to ensure member satisfaction and retention
\- Identify and report any trends or issues that may impact member experience
Skills and qualifications:
\- High school diploma or equivalent, some college preferred
\- Minimum of 1 year of experience in customer service or call center environment
\- Excellent communication and interpersonal skills
\- Strong customer service and problem-solving abilities
\- Ability to work independently with minimal supervision
\- Proficient computer skills and experience with customer databases
\- Knowledge of dental insurance and terminology is a plus
\- Bilingual in English and Spanish is a plus
The ideal candidate will be passionate about providing high-quality customer service and building positive relationships with our members. This is a completely remote position, so the candidate must have a quiet and professional workspace at home, along with a reliable internet connection.
At Prime Easily Dental, we believe in providing our team members with opportunities for growth and development. We offer a competitive salary, flexible work hours, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.