Member Services Representative 5AM - 9AM / Fitness Trainer
Job Summary
The 5AM - 9AM Member Services Representative / Fitness Trainer is a hybrid position responsible for creating a positive start to the day and the overall member experience through customer service excellence directed toward valued members, prospects, and guests. The Fitness Trainer element of this position may be responsible for running Planet Fitness group fitness programs (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. New or aspiring personal trainers are welcome to apply!
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including, but not limited to:
Daily Open - Brand Excellence
Answer phones with candor and cordiality
Assist with a variety of questions.
Warmly greet and direct new and existing members, guests, and prospects
Eager to engage new member enrollment
Tours
Member account maintenance
Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.
Assure club cleanliness and order
Periodically conduct Planet Fitness PE@PF programs, including creating and following schedules
Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment
Create bi-weekly updates consisting of a variety of exercises.
Meet class requirements based on club size and member traffic
Qualifications/Requirements
Customer service and/or fitness experience preferred
Basic computer proficiency
A passion for people, fitness, and health
Upbeat and positive attitude!
Punctuality and reliability is mandatory
Exceptional customer service skills
Consistently demonstrates a positive and professional way with members and co-workers
Exceeds member expectations
Strong listener. Ability to empathize and problem solve
Demonstrate diplomacy in all interactions
Use appropriate behavior and language
High School diploma/GED equivalent required
Must be 18 years of age or older
Physical Demands
Continual standing, walking, and often speaking during shift.
Must be able to lift up to 50 pounds (lbs.) on occasion.
Materials Safety; proper use and personal protection equipment.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.