Member Services Representative 5AM - 9AM / Fitness Trainer

Planet Fitness - Gainesville, FL

Member Services Representative 5AM - 9AM / Fitness Trainer

Gainesville, FL
Part Time
Paid
  • Responsibilities

    Job Summary

    The 5AM - 9AM Member Services Representative / Fitness Trainer is a hybrid position responsible for creating a positive start to the day and the overall member experience through customer service excellence directed toward valued members, prospects, and guests. The Fitness Trainer element of this position may be responsible for running Planet Fitness group fitness programs (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. New or aspiring personal trainers are welcome to apply!

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including, but not limited to:

    Daily Open - Brand Excellence

    Answer phones with candor and cordiality

    Assist with a variety of questions.

    Warmly greet and direct new and existing members, guests, and prospects

    Eager to engage new member enrollment

    Tours

    Member account maintenance

    Increase knowledge, skills, and experience necessary to answer questions and resolve concerns in a timely and professional manner and/or alert Assistant Manager or Club Manager, as needed.

    Assure club cleanliness and order

    Periodically conduct Planet Fitness PE@PF programs, including creating and following schedules

    Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment

    Create bi-weekly updates consisting of a variety of exercises.

    Meet class requirements based on club size and member traffic

    Qualifications/Requirements

    Customer service and/or fitness experience preferred

    Basic computer proficiency

    A passion for people, fitness, and health

    Upbeat and positive attitude!

    Punctuality and reliability is mandatory

    Exceptional customer service skills

    Consistently demonstrates a positive and professional way with members and co-workers

    Exceeds member expectations

    Strong listener. Ability to empathize and problem solve

    Demonstrate diplomacy in all interactions

    Use appropriate behavior and language

    High School diploma/GED equivalent required

    Must be 18 years of age or older

    Physical Demands

    Continual standing, walking, and often speaking during shift.

    Must be able to lift up to 50 pounds (lbs.) on occasion.

    Materials Safety; proper use and personal protection equipment.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.