Benefits:
Free uniforms
Training & development
Wellness resources
Planet Fitness is looking for energetic, hardworking Front Desk Team Members who are passionate about health and fitness to join our amazing team. We have multiple hourly Front Desk positions open! These include part-time and full-time opportunities with flexible schedules. Please feel free to call or email to schedule an interview after submitting your application! 251-308-1020
Our Front Desk Members enjoy:
A Free Black Card Membership valued at $24.99 monthly - go to any gym nationwide, bring a guest for free, includes free amenities such as heated water pressure beds, massage chairs, tanning
A fun, judgement free environment to work in
Opportunities to volunteer and network in your local community
Contribute to changing our members lives through fitness
Thrive in a fast-paced environment
Customized Work Schedule
Work hard with an amazing group of talented, dynamic member service professionals
Full-time employees get paid time off that increase the longer you work for the company
Other Benefits
401K & 401K Match Eligibility
Health, vision, dental, and hospital indemnification insurance eligibility (full-time staff may be eligible for employer paid benefits)
Full Time employees receive employer paid Life Insurance policy
Paid Time Off Eligibility
Access to Christmas Club savings
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities of this high pace environment will include:
Membership SALES
Customer SERVICE
Cleaning and SANITATION
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system, facilitate updates to member's accounts, and respond to member questions and concerns
Facilitate guided tours and execute membership sales
Maintain and uphold company policies and procedures
Performing cleaning duties each shift and maintaining cleanliness of the club with walk-arounds
Qualifications/Requirements
Basic computer proficiency.
Upbeat and positive attitude with a smile!
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.