Job Description

As a Member Services Specialist , you’ll play a vital role in supporting our software customers by serving as an extension of their Accounts Receivable and Member Management teams. You’ll be the friendly, helpful voice members hear when they need support with billing, membership changes, and account resolution. This role blends customer care with financial operations, all powered by Daxko’s software tools.

Your day-to-day will include managing billing data, resolving account issues, communicating with members, and ensuring accurate and timely follow-up. You’ll be part of a supportive team that values collaboration, growth, and delivering exceptional service.

The schedule for this role will be Monday-Friday, 10 am-7 pm CT. This will be a hybrid position.

What You’ll Be Doing:

• Communicate with members via email and phone (both inbound and outbound)
• Handle a high volume of calls with professionalism and care
• Respond to member inquiries promptly, clearly, and empathetically
• Calmly and effectively manage conversations with concerned or frustrated members
• Review member accounts and resolve billing issues using Daxko software
• Ensure financial records are accurate and up-to-date
• Support billing and reconciliation processes
• Generate reports using our software tools as needed
• Follow established policies, compliance requirements, and standard procedures
• Meet and exceed individual and team performance goals
• Participate in ongoing training to strengthen product knowledge and service skills
• Collaborate with teammates and cross-functional partners

Qualifications

What You Bring:

• Strong communication and active listening skills
• A natural ability to empathize and provide top-tier service
• Critical thinking and problem-solving skills
• Confidence using computers and multitasking across systems
• Self-motivation, time management, and a proactive mindset
• Ability to thrive in a dynamic, fast-paced call center environment
• High attention to detail and accuracy

Required Qualifications:

• High school diploma or equivalent
• At least 6 months of customer service or similar experience
• Comfortable using a PC and navigating multiple systems
• Familiarity with CRM software (Salesforce experience a plus)

Preferred Qualifications:

• Bachelor’s degree
• One or more years of customer service experience
• Multilingual abilities (especially Spanish or other commonly spoken languages)
• Experience resolving escalated customer concerns

Additional Information

#LI-Hybrid

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

All your information will be kept confidential according to EEO guidelines.