Member Success & Engagement Manager

Lake Como Co-op, Inc

Member Success & Engagement Manager

National
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Flexible schedule

    Paid time off

    Are you an experienced hospitality professional with a passion for creating memorable experiences, elevating members and community engagement and enhancing the lives of those who enter our gates. If so, we have the perfect opportunity for you! We are seeking a highly-motivated and enthusiastic people-person to join our team at Lake Como Co-Op and Family Nudist Resort. Providing excellent internal and external customer service.

    Summary: You will be responsible for curating and executing a robust program of activities and events that engage and enrich the lives of our residents, members and guests. You will play a key role in creating a vibrant and dynamic resort atmosphere that people want to visit and join. Membership numbers are one of the measurements that will be used to measure your success

    Main Responsibilities:

    Program Development & Leadership

    Designing and implementing a comprehensive calendar of events and activities that cater to a wide range of interests and preferences, including but not limited to fitness, wellness, court sports, cultural events, pet events, themed events, social clubs and groups, and social gatherings

    Guest Experience & Satisfaction

    · Ensure that all activities and programming exceed the expectations of our luxury clientele, focusing on personalization and guest satisfaction.

    · Anticipate guest needs, proactively respond to feedback, and resolve any issues to ensure a seamless experience.

    · Maintain a high level of interaction with guests to build relationships and enhance their overall resort experience.

    Partnerships & Community Engagement

    Building strong relationships with local businesses, organizations, and vendors to bring unique and engaging experiences to the community

    Collaborating with other departments to ensure a seamless delivery of all programs and events

    Stay informed about regional trends, seasonal activities, and new offerings to keep the resort’s programming fresh and exciting

    Partner with AANR and other AANR clubs to build a sense of community

    Maintaining high standards of customer service and satisfaction at all times. This may include giving tours, meeting with visitors and members

    Staying up-to-date with industry trends and best practices to ensure that our program offerings remain robust and relevant

    Working closely to promote community events and activities, and provide concierge-style assistance to residents, members and guests.

    Planning, coordinating, and executing high-quality events and special occasions, from start to finish

    Administer the Resident’s Facebook page

    Marketing & Promotion

    Actively seeking and incorporating feedback from members to continually improve and evolve the offerings

    · Collaborate with the marketing team to promote activities and events through various resort channels (website, social media, newsletters, etc.).

    · Create compelling content that highlights the resort’s programming and helps attract new guests.

    Will be responsible for all social media presence, including but not limited to Facebook Instagram, Twitter and other marketing opportunities to promote us as a destination for nude tourism.

    Explore creative ways to draw new visitors and members to LCCI whether it is running specials, membership drives, etc. advertising, and other PR opportunities.

    Ideal Qualifications:

    A proven track record of successfully planning and executing events and activities

    Strong organizational and project management skills, with the ability to handle multiple tasks and priorities simultaneously

    Excellent interpersonal and communication skills, with the ability to build strong relationships with residents, staff, and external partners

    A positive, flexible, and adaptable attitude, with the ability to work well under pressure in a fast-paced environment

    Relevant experience in event planning, hospitality, or a related field

    A genuine passion for creating memorable experiences and enriching the lives of others

    High level of energy and initiative are essential attribute for success in this role.

    If you are a creative and driven individual who is eager to make a positive impact in a dynamic and rewarding environment, then we encourage you to apply for this exciting opportunity. You will have the chance to shape and elevate our program offerings to new heights and make a real difference in the lives of our residents, members and guests.