At Life Door Rentals, we’re not just managing properties—we’re supporting people through real-life challenges. As our company experiences rapid growth, we’re seeking a Member Support Specialist who is compassionate, emotionally resilient, and ready to dive into the most demanding aspects of property management. This role isn’t easy—it requires thick skin and a massive heart. We need someone who can balance empathy with fairness, supporting our residents through tough transitions while helping our team maintain a high standard of service as we scale. As a Member Support Specialist, you’ll be an essential part of our growing team, ensuring our residents feel supported while handling the most challenging aspects of property management. This position will be based in Charlotte, North Carolina, with approximately 50% of your time spent in the field. You’ll be the face of Life Door Rentals on-site—handling resident issues, ensuring community standards are upheld, and tackling tough tasks with professionalism and empathy. Flexibility is key, as you’ll also provide occasional weekend coverage, especially during the busy move-in periods at the start of each month. Compensation & Benefits • Salary Range: $50,000 - $60,000 • Paid Time Off Responsibilities: • Serve as the primary point of contact for resident concerns, offering compassionate yet firm support • Manage sensitive tasks with professionalism, including Attending court hearings for evictions alongside legal counsel, chasing down unpaid rent and managing lockouts, handling disputes, complaints, and violations of community standards. • Spend approximately 50% of your time on-site at properties, ensuring community standards are upheld and residents’ needs are addressed • Assist with onboarding new residents, ensuring a smooth transition into their homes • Resolve resident concerns quickly and effectively while maintaining accurate records • Collaborate with the broader team to provide timely issue resolution • Remain flexible to step in and assist with additional tasks as needed • Occasionally cover weekends during peak move-in periods (typically the first two days of the month) Qualifications: • 2+ years of experience in property management, social work, or roles involving direct interaction with vulnerable populations • Emotionally stable, purpose-driven, and mature, with the ability to handle high-pressure and emotionally charged situations • Experience with Section 8 housing a plus! • Strong communication skills, with the ability to deliver difficult messages with empathy • Proven problem-solving skills and a proactive approach to challenges • Detail-oriented with the ability to manage multiple tasks simultaneously • Comfortable working both in-office and on-site, with flexibility for occasional weekend support • Proficient in CRM systems and Microsoft Office Suite • High school diploma or equivalent (Bachelor’s degree preferred) Compensation: $50,000 - $60,000

• Serve as the primary point of contact for resident concerns, offering compassionate yet firm support • Manage sensitive tasks with professionalism, including Attending court hearings for evictions alongside legal counsel, chasing down unpaid rent and managing lockouts, handling disputes, complaints, and violations of community standards. • Spend approximately 50% of your time on-site at properties, ensuring community standards are upheld and residents’ needs are addressed • Assist with onboarding new residents, ensuring a smooth transition into their homes • Resolve resident concerns quickly and effectively while maintaining accurate records • Collaborate with the broader team to provide timely issue resolution • Remain flexible to step in and assist with additional tasks as needed • Occasionally cover weekends during peak move-in periods (typically the first two days of the month)