Membership Manager

Reports To: General manager

Position Summary: Crunch Fitness in Parsippany, NJ is seeking an experienced Membership Manager who can build a dynamic culture for our employees and an energizing environment for our members. This is a great opportunity for a seasoned manager with a spirit to drive strategic, operational, and financial performance at our newest location while having fun! Fitness experience is not necessary as we will welcome a management background in retail, hospitality or the restaurant industry. The successful candidate will be a positive-minded, motivated and results-driven professional with the ability to influence a diverse group of people. He/she will be an excellent communicator and will have the exciting opportunity to grow their career with us while shaping our vision for the future. If you love making people happy then your new career has arrived!

Essential Functions:Administration/Organization

Create and foster a team-oriented environment.

Implement, communicate and ensure adherence of policies.

Staffing, leadership and supervision – recruiting, hiring, training and retaining the very best team members that help deliver a consistent member experience.

Sales/Revenue Management

Meet or exceeds targeted financial objectives and sales goals.

Implement and support company programs and promotions to generate new sales leads and membership growth.

Ensure consistent prospecting and generation of new members.

Ongoing training and development on team members on club programs, services, facilities and equipment.

Establish a community presence by initiating and participating in community outreach activities.

Personal Training/Revenue Management

Demonstrate ability to lead, motivate and manage personal training department.

Achieve desired personal training revenue and session production goals.

Implement and support company programs and promotions to generate new personal training client acquisitions.

Facilitate integration of personal training products into point of sale presentations.

Oversee Personal Training Manager’s departmental objectives.

Operations

Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting and Information Technology to create a customer focused, engaging environment.

Resolve personnel related matters while following club procedures.

Reconcile member complaints in an expeditious and tactful manner while following club procedures.

Ensure the club meets high standards for cleanliness, maintenance, safety, and security.

Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.

Assist in the processing/submission and approval of payroll.

Financial

Assist in providing feedback regarding the club’s budgets and income statements.

Maintain expense controls on all club purchases to be at or below budget.

Demonstrate ability to articulate variances in revenue/sales/expenses versus budget.

Leadership/Motivation

Serve as a role model for employees.

Communicate effectively by holding weekly and individual meetings with key club personnel.

Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a positive working environment.

Oversee, support, coach and develop department heads.

Demonstrate the ability to lead, motivate, and manage team.

Perform annual performance evaluations and uphold performance management standards.

Skills/Qualifications:· Ability to lead a team to success by being a motivated, driven, self-starter · 4 year college degree preferred· 4 years management experience required· Fitness management experience a plus· Current Cardiopulmonary Resuscitation Certification(CPR)· Excellent written and verbal communication· Strong leadership, organizational and customer service skills· Excellent computer skills.

Crunch offers a great working environment, growth opportunities and a competitive benefits package including; Health Insurance, Paid Time Off, Gym memberships or discounts and employee discounts on merchandise. This position offers a salary plus commissions and bonuses based on your individual and club’s performance. If you are a manager who has the drive and experience to succeed in this key position then we want to speak with you about your new career with Crunch! Crunch is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.