Benefits:
Dental insurance
Employee discounts
Health insurance
Paid time off
Parental leave
The primary focus of this role is promoting wine sales and member retention across our brands.
Repris is our estate winery, focused on crafting wines from the historic Moon Mountain Vineyard, which we are grateful to call home. The 435-acre property includes 18,000 square feet of natural rock caves and 75 acres of organic vineyards. All Repris wines are sold directly to our members, mailing list, and guests who visit the winery.
Pangloss Cellars is a vibrant celebration of Sonoma's rich diversity in grape varieties. Named after Voltaire's eternal optimist, Dr. Pangloss, our wines and team embody the spirit of optimism. From crafting single-vineyard wines from some of Sonoma’s most enduring sites to restoring our Tasting Lounge, a local landmark, to its former glory, Pangloss is dedicated to showcasing Sonoma not only as the birthplace of California but as the centerpiece of its wine industry as well. With over 4,000 square feet of indoor space at the Tasting Lounge, we offer a variety of different experiences by prior reservation only. Our wines are exclusively available from our Tasting Lounge, through membership in the Optimist Society, and on our website.
Our team is dynamic and united by a shared mission. Everyone brings significant experience, a positive outlook, and prior success to the table, and we expect no less from you.
We offer above-market compensation, a top-tier health and dental plan, and a retirement savings option. This position’s pay range is $26-$32/hr plus bonus.
Responsibilities:
Membership Coordination
Meet weekly, monthly, and quarterly quantitative and qualitative performance targets.
Point of contact for inbound emails and phone calls
Customization assistance
Upselling
Database updates
Data entry
Order processing
Declined credit card follow-up
Will-call pick-up coordination
Assist with member event coordination and day of execution
Maintain current records for each club member
Name, address, club tier, phone, email, credit card information, birthdate
Process phone, email & onsite orders, cancellations and returns
Assist with targeted sales campaigns
Outbound phone and email
Drive membership conversion from the mailing list
Fully proficient in all membership systems
Commerce 7
Build club packages, update customer profiles, etc.
RedChirp
Inbound customer communication
List management and segmentation
Compliantly opt-in customers to RedChirp
Shipment Manager & Ship Compliant
Assisting customers with preferred ship dates
Address updates
Recalling and refunding wines
Maintaining compliance in shipping states
Executes new member onboarding initiatives
Welcome to membership phone calls, emails
Assist with member retention campaigns and projects
Marketing Coordination
Fully proficient in Klaviyo Ecommerce Marketing system
Customer segmentation
Product segmentation, etc.
Email Launching
Customer list management and segmentation
Coordinate with the Director of Marketing to provide valuable and engaging content for email and text marketing channels.
Assist the Director of Marketing with internal marketing emails, including creation, execution, lists management, and analysis.
Develop and execute social marketing strategies to support DTC communications, including creative planning and content development.
Requirements
Fun, positive, energetic, and confident
Detail-oriented, extreme focus on organization and accuracy in processes and systems
Communication
Genuine, thorough, exceptional communication with all consumers and members that fosters long-term personal relationships and brand loyalty
Immaculately written communication
Enthusiastic and articulate verbal communication
Independent, intuitive, and inquisitive – you make good judgment calls based on member’s needs.
Comprehensive knowledge of domestic wines as well as the winemaking process
Excellent communication practices for working in a team environment
A positive, professional demeanor with both guests and team members
Must be a team player with high energy, able to work in a fast-paced environment
Extended periods of desk/computer/phone work
Strong time management and multi-tasking skills
Experience in working with multiple CRM platforms is preferred
Must be able to lift 50 pounds
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Ability to speak, read, and write in English
Proficient in all membership and marketing systems within 90 days
Applicants have rights under Federal Labor Laws. Right Side LLC is an Equal Opportunity Employer. For more information, visit www.eeoc.gov.