Benefits:

Free VIP Club Membership

Employee discounts

Paid time off

Training & development

Membership Sales Associate

(Full Time)

About QNTM

QNTM Fit Life is Nashville’s premium fitness destination. With our growing downtown/Gulch community, we provide a one of a kind 24-hour fully staffed facility. Taking care of our members is our #1 priority. We are looking to add dedicated gym and healthy lifestyle enthusiasts to our QNTM Membership Team. If you are looking for a great opportunity with full time perks like a complimentary gym membership and access to our QNTM events in and outside the gym, then QNTM is where you want to be.

Job Summary

Our Membership Sales & Service Associate is responsible for membership sales, member service and retention efforts, club engagement, interdepartmental support, as well as ongoing member relations. With your drive and expertise, we seek to retain and grow our membership in 2024 and help more people live a fit life.

Duties & Responsibilities

Primary customer service representative for incoming prospect and member correspondence

Serve as a sales and customer service contact for prospective members, including welcoming guests, facility tours, lead conversion, membership sales, member onboarding, and ongoing member engagement

Achievement of monthly Membership goals

Assist with sales efforts, promotions, and events

Perform member cancellation, retention, and assistance services

Additional duties as needed

Must be available to work weekends

Required Knowledge & Skills

Excellent customer service skills

Ability to multi-task and prioritize in a fast-paced environment

Proficient in Microsoft Office

Must be highly motivated & organized

Excellent communication and interpersonal skills

Ability to resolve discrepancies

Required Education, Experience, and Education

Demonstrated Sales Experience

Demonstrated Customer Service Experience

2 years of health club and/or hospitality experience (preferred)

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

Associates Degree or higher