Who is Ellie?

Ellie Mental Health is an exciting new mental health practice offering individual, couples, family, and group therapy via a hybrid of in-person and telehealth. We are looking for candidates who are passionate about working for a company that provides quality mental health care and who want to thrive and succeed in a unique culture that emphasizes our core values.

Who We’re Seeking

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

We are looking to hire an AWESOME part-time hybrid (in-person and remote position) unpaid undergraduate or graduate student who is both passionate about mental health therapy and equally eager to learn and become proficient with carrying out many aspects of the business side of running a mental health therapy practice by joining our Ellie Mental Health Clinic just north of Pittsburgh in WEXFORD, PENNSYLVANIA!

This would be an especially valuable opportunity for any future licensed mental health therapist who aspires to own their own private practice by understanding all of the behind-the-scenes work that goes into running a successful practice. It could also be an interesting opportunity for anyone who is currently in a therapy and/or counseling-based undergraduate or graduate educational program who might be looking to join Ellie later on as a full-time or part-time therapist!

The perfect candidate will share our passion for improving and expanding access to quality mental health care and will thrive in a culture that emphasizes our values of autonomy, flexibility, creativity, authenticity, humor, compassion, respect for diversity, acceptance, and determination. All awesome Billing and Scheduling Administrative Assistants, including BIPOC and LGBTQ, are encouraged to apply!

Please note that this position is HYBRID, meaning that Billing and Scheduling Administrative Assistant candidates are allowed to work remotely from home from time to time, but will also be required to occasionally come into the office and work directly with our Practice Clinic Director.

Clinic Description

As a Billing and Scheduling Administrative Assistant at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

What your role entails:

Availability of an estimated 5–15 total hours per week (20 hours maximum), both remote and in-person at the Practice

Verifying the accuracy of current, former, and/or prospective client insurances

Scheduling current and prospective clients with the Practice

Attempting to make collections on any outstanding owed balances from current and former clients

Providing support to help resolve any client issues or challenges

Supporting the Clinic Director with any miscellaneous pressing tasks, which could vary and evolve over time as Practice needs change

Participating in any of the many fun Clinic events (optional—but we’d love for you to join!)

Required Qualifications and Skills:

High school diploma or equivalent

Strong organizational skills

Ability to take complete ownership of one’s work and be very effective while working autonomously

Fantastic interpersonal and customer service skills

Strong attention to detail and accuracy

Excellent written and verbal communication skills

Ability to work independently and prioritize tasks

Strong problem-solving skills and ability to handle difficult situations with empathy.

Not Required—but Nice to Have—Qualifications and Skills:

Familiarity with medical terminology and coding systems (CPT, ICD-10)

Proficiency in using billing and practice management software

Prior experience in medical billing, collections, and/or scheduling is a plus

Please note that all employment offers with Ellie Mental Health Pittsburgh Management are contingent upon all candidates providing appropriate work references as requested as well as successfully completing a background check. Please also note that while this is an unpaid position, many universities and colleges offer stipends or academic credit to their students who carry out unpaid internships and as such we encourage you to reach out to your career service office for more information.