Job Description

Join our team at Mercedes-Benz in Tulsa, Oklahoma as a Service Advisor. We're looking for a professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Mercedes-Benz owners.

• Greet customers and assess their service needs, scheduling appointments and explaining repair processes
• Perform vehicle walk-arounds with customers to identify and document service requirements
• Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
• Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work
• Prepare accurate cost estimates and obtain customer approvals for all services
• Monitor the progress of repairs and keep customers informed throughout the service process
• Handle customer concerns and complaints professionally, working to find satisfactory resolutions
• Maintain up-to-date knowledge of Mercedes-Benz vehicles, systems, and service procedures
• Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
• Collaborate with parts department to ensure availability of necessary components for timely repairs
• Assist in maintaining a clean and organized service area

Qualifications

• 2+ years of experience in automotive service advising, preferably with luxury brands
• Experience with Mercedes-Benz vehicles preferred
• High school diploma or equivalent required; Associate's degree in Automotive Technology or related field preferred
• Mercedes-Benz Service Advisor Certification is a plus
• Excellent communication skills, both verbal and written
• Strong customer service orientation with a focus on building and maintaining client relationships
• Proficiency in automotive CRM systems
• In-depth knowledge of Mercedes-Benz vehicles and systems is a plus
• Ability to explain complex technical information in easy-to-understand terms
• Exceptional time management and organizational skills
• Detail-oriented with a commitment to accuracy in all aspects of work
• Valid driver's license
• Familiarity with the automotive industry and luxury vehicle market
• Ability to work in a fast-paced environment and handle multiple priorities
• Commitment to ongoing learning and staying updated on Mercedes-Benz products and services

Additional Information

Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts

_ Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status._