This is a full-time on-site role for a Legal/Administrative Assistant at our Tampa, FL office. The Assistant will be responsible for providing administrative support, conducting legal research on Lexis, researching new laws and regulations affecting our business, managing phone calls, maintaining communication with clients and colleagues, and assisting executive staff. The role requires excellent organizational, clerical, and research skills to ensure smooth office operations and effective communication. We are willing to train the right candidate if you do not have prior mortgage experience. Responsibilities: • Ensure customer account information is up-to-date • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction • Record customer interactions and follow up on their experience with our company • Regularly meet with sales lead to receive the newest service and product knowledge • Researching new laws and regulations using Lexis and government publications Qualifications: • Ability to perform administrative tasks and perform legal research Compensation: $45,000 - $50,000 yearly

• Researching new laws and regulations using Lexis and government publications