HOW WILL YOUR ROLE IMPACT FIRST COMMAND?
At First Command, our mission is coaching those who serve in pursuit of financial security. Our strategy is to deliver face-to-face coaching at every stage of your life. We do that by building lasting bonds, standing with you through all of life’s changes, partnering with you so that you can enjoy lifelong financial security and we are committed to making a difference in the military community.
First Command’s military-focused hiring strategy dates back to the company’s founding in 1958. We are proud to rank among the nation’s top employers of military vets and spouses - offering rewarding financial services careers for those who serve.
The Personal Banking Associate is a first line service position responsible in delivering personalized service to our clients and advisors across globe. The primary responsibility of this role is to handle inbound calls, emails, and secure messages in a fast pace environment while delivering a world class experience. In this role, you will be required to make real-time decisions based on a thorough knowledge of all bank products, tools, services, and processes.
WHAT WILL YOU BE DOING?
Member of First Command Bank’s multi-channel contact center supporting:
Cross-sell consumer banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system
Proactively manages risk in every business, product, and service transaction leveraging available tools
WHAT SKILLS/QUALIFICATIONS WILL YOU NEED?
EDUCATION
WORK EXPERIENCE
Minimum 2 years bank contact center experience and/or bank operations in a highly complex environment
3+ years’ experience working with digital products, including mobile, online and e-commerce
2+ years’ experience working with Jack Henry Silverlake core
KNOWLEDGE, SKILLS AND ABILITIES
Must possess discernment in being able to apply bank policy and regulations in all situations
Must demonstrate a history of:
3+ years of experience using Microsoft Office Suite, Word, and Outlook and must be able to learn other software specific to First Command Bank and Channel Management
Passion for serving the military
Disclaimer
The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
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