Benefits:

401(k)

Bonus based on performance

Company car

Company parties

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Senior Systems Engineer & Support Supervisor

Location: Sherman Oaks, CA (On-site) Type: Full-time, Salaried Hours: Minimum 50 hours/week | Flexibility within 7days 8:00 AM–10:00 PM Compensation: Competitive Salary (DOE)

About Us: Tactical Techs is a dynamic MSP and IT services provider based in Sherman Oaks, CA. We specialize in supporting small to mid-sized businesses across various industries with a focus on excellence, innovation, and reliability. As we continue to grow, we're looking for a Senior Systems Engineer to join our team in a leadership and supervisory role.

Position Overview:

We are seeking a Senior Level Engineer with administration experience in Microsoft 365, Azure, as well as on-prem Active Directory in a hybrid environment. This individual will work closely with our Tier 2 Support Desk team in both a hands-on and supervisory capacity—ensuring that day-to-day tasks, service tickets, and long-term projects are executed with precision and accountability.

Key Responsibilities:

Supervise and mentor Tier 2 support staff as well as perform Tier1/2 tasks if needed to move forward

Oversee ticket queues, ensuring timely response and resolution.

Proactively move forward internal and client-facing IT projects.

Create, implement, and enforce internal procedures and best practices.

Maintain hands-on oversight of critical systems and infrastructure, including:

Microsoft 365 Administration

Microsoft Entra ID / Azure AD Administration

Azure cloud environment Administration

On-prem Active Directory in hybrid setups Administration

Stay aware of critical or time-sensitive issues during support hours 7days week 8am-10pm , with flexibility in scheduling workdays as needed.

Provide escalation support and guidance to the support team.

Collaborate directly with leadership to continuously improve service delivery.

Requirements:

10+ years of professional IT administration and engineering experience.

Proven administration experience in Microsoft 365, Azure, Entra ID, and on-prem Active Directory in a hybrid environment.

Strong project management, documentation, and communication skills.

Experience managing or supervising IT support teams.

Ability to thrive in a fast-paced MSP environment and juggle multiple priorities.

Must be able to work on-site in Sherman Oaks, CA.

Flexibility to adapt schedule based on workload and project needs.

What We Offer:

A tight-knit, high-performing team where your contributions truly matter.

Opportunities for growth and continued learning.

A collaborative environment with autonomy and ownership.

Competitive salary

To Apply: Please send your resume and a short note about why you’re the right fit to david@tacticaltechs.com. Serious applicants only and send text message to 818-571-7023 for faster consideration