Mandatory Skills:
10+ years of CRM application experience
3+ years of Dynamics 365 CRM development
Expertise in web portal creation
Proficiency in customizing CRM forms and views
Strong understanding of entity management and business rules
Responsibilities:
Manage CRM deployments and configurations
Ensure seamless integration with existing infrastructure
Act as primary contact for CRM development issues
Design and implement CRM solutions aligned with business objectives
Provide training and documentation for system changes
Technical Skills Required:
CRM application management
Dynamics 365 CRM development
Web portal creation
Customizing CRM forms and views
Entity management and business rules configuration
Additional Responsibilities:
Architectural design and implementation
Program management, negotiation, and communication
Leadership in defining and executing program requirements
Strategic planning and stakeholder management
Oversight of project teams and vendor activities
Establishing and executing project management controls
Assessing business and financial performance from a strategic perspective.