Microsoft Office 365 Junior Systems Administrator

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AHU Technologies Inc

Microsoft Office 365 Junior Systems Administrator

Washington, DC
Full Time
Paid
  • Responsibilities

    Job Description:

    Short Description: We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

    Complete Description:

    Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

    Key Responsibilities:

    · Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.

    · ·Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from client Helps and working to resolve tickets efficiently.

    · ·Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.

    · ·Perform bulk activations, user setup, andlicense assignments within the Microsoft 365 admin center to support user onboarding and maintenance.

    · ·Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.

    · ·Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.

    · Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

    Qualifications:

    · Well versed in Microsoft 365 administration.

    · Experience with end-user support and troubleshooting for Microsoft 365 services.

    · Experience with endpoint management using various MDM services, (Workspace One, Intune)

    · Familiarity with Exchange Online.

    · Ability to follow structured migration and onboarding processes.

    · Strong communication skills for providing effective user training and support.

    Minimum Education/Certification Requirements:

    · Bachelor's Degree or Equivalent Experience.

    Skills Matrix:

    · Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID). Required 3 Years

    · Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID. Required 3 Years

    · Experience with Azure AD Connect. Required 3 Years

    · Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders. Required 3 Years

    · Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11. Required 3 Years

    · Troubleshooting Outlook client connectivity issues. Required 3 Years

    · Troubleshooting email delivery and email routing issues. Required 3 Years

    · Expert-level customer service and client-facing expertise with Office 365. Required 3 Years

    · Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service. Required 3 Years

    · Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services. Required 3 Years

    · Certifications: Microsoft 365 Certified: Administrator Expert. Required

    · Bachelor's Degree or Equivalent experience. Required