Microsoft Office 365 Junior Systems Administrator

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Teamfromscratch

Microsoft Office 365 Junior Systems Administrator

Washington, DC
Full Time
Paid
  • Responsibilities

    We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

    Work Arrangement: Onsite

    Complete Description:

    OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

    Key Responsibilities:

    • Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
    • Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently.
    • Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
    • Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
    • Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
    • Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.
    • Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

    Qualifications:

    • Well versed in Microsoft 365 administration.
    • Experience with end-user support and troubleshooting for Microsoft 365 services.
    • Experience with endpoint management use in various MDM services, (Workspace One, Intune)
    • Familiarity with Exchange Online.
    • Ability to follow structured migration and onboarding processes.
    • Strong communication skills for providing effective user training and support.

    Minimum Education/Certification Requirements:

    Bachelor's Degree or Equivalent Experience.