Benefits:
401(k)
Bonus based on performance
Company parties
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position: Mid-Tier Systems Engineer (Tier 2)
Description: CNR Technologies is seeking a talented Mid-Tier Systems Engineer (Tier 2) to join our dynamic team. In this role, you’ll provide high-level technical support to our clients, handling more complex issues and acting as an escalation point for Tier 1 engineers. You will resolve a variety of technical issues and deliver support through multiple channels, including onsite visits, remote assistance, and phone support. Join us in an exciting, collaborative environment where you can advance your IT skills, work alongside a dedicated team, and contribute to our company’s growth.
Responsibilities for Mid-Tier (Tier 2) Engineers:
Resolving client issues related to domain, email, printing, imaging computers and laptops, account setup, and server management
Providing support via onsite visits, remote assistance, and phone support
Traveling to client locations for issue resolution, primarily in Woodstock and surrounding areas, with occasional travel beyond this region
Completing mid-level projects and tasks from start to finish
Acting as an escalation point for Tier 1 engineers
Assisting other engineers as needed and providing guidance
Learning and implementing new technologies as required
Documenting processes, multitasking, and effectively managing priorities in a fast-paced environment
Demonstrating flexibility and the ability to adapt to changing tasks quickly
Supporting the team and contributing to the company's growth with a hands-on approach
Skills and Requirements for Mid-Tier (Tier 2) Engineers:
CompTIA certification preferred (A+, Network+, Security+, etc.)
Experience resolving technical issues on Windows platforms (Printers, Outlook, Office, etc.)
Ability to communicate clearly with clients on technical issues, expectations, and results
3-5 years of experience with Windows systems and networking, preferably with various technologies and equipment
Familiarity with Windows Server (2016 and later), including AD, DHCP, DNS, RDS, and more
Understanding of networking concepts (VLANs, routing tables, VPNs, etc.)
Experience with firewalls (e.g., pfSense, Fortigate, Sophos, Sonicwall)
Ability to work additional hours as needed (with potential compensation for after-hours work)
Strong interpersonal skills and the ability to build rapport with clients
Experience in customer-facing roles preferred
Proficiency in Microsoft Office suite and CRM software is a plus
Self-starter with the ability to work independently and manage projects or tickets with appropriate deadlines
Why CNR Technologies? We take pride in creating a rewarding work environment. At CNR Technologies, you’ll be part of a supportive and driven team, delivering top-tier IT services to our customers.
Competitive salary
Raises and bonus opportunities
Flexible and generous paid time off
Company medical reimbursement benefits
Company-sponsored IT education and certification programs
Opportunity to work with the latest technologies and continuously expand your knowledge
Compensation will be competitive and commensurate with experience, with opportunities for awards based on contributions to the company.
CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
NOTE: Please list your salary range preference.
Job Type: Full-time