Job Description

ABOUT THE JOB Looking for an opportunity that rewards you for your hard work (pay, incentives, reward programs and promotions), empowers you to make impacts daily, and maintains your work/life balance with no weekend shifts? If so, our MCM Collections Team is looking for Account Managers here in Roanoke, VA and it may be the perfect fit for you! As an Account Manager, you’ll be the face of the company having direct contact (via phone) with consumers on a daily basis providing recommendations and aligning on payment solutions which satisfy the consumer needs and the account obligations. Success in this role requires great communication skills, a customer first mentality and strong attention to detail. Worried you don’t have Account Management experience, don’t be! Here at MCM, we offer a robust training program to ensure everyone joining the team has to the tools and resources needed to be successful as well as amazing co-workers and mentors to support when things get tricky. Responsibilities include:

• Account management through inbound and outbound calls to consumers
• Maintaining accurate documentation on all accounts via multiple systems
• Account maintenance via regular communications with consumers
• Maintaining a strong focus on compliance and ensuring accordance to local/ state/ federal laws and company policy.
• Continuous enhancement of communication skills by negotiating with consumers to establish payment arrangements in accordance with company policy and company values

YOUR FIRST MONTH, WHAT TO EXPECT

• Guaranteed commission of $1500 per month for the first 3 months
• In classroom training

ADDITIONAL PERKS

• No Weekends and great work/ life balance
• Unlimited commission potential
• Paid Holidays and Time Off
• Promote from within mentality. 100% of our Call Center Group Managers are promoted from within the company!
• Full benefits package (Medical, Vision, Dental, 401K with a Company Match, Pet Benefits)
• Volunteer Time & Matching Programs (8 hours of Volunteer Paid Time Annually and matching up to $2,500)
• Tuition Assistant
• New Family Support - Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options
• Wellness programs (Gym Membership reimbursement

PREFERRED EXPERIENCE

• Customer service and/or sales experience
• Excellent communication skills
• Basic PC skills
• High School Graduate/GED
• Proficiency with Microsoft Office Suite products (Word & Outlook)

Company Description

We are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.