Job Description

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

RESPONSIBILITIES

· Ensure high levels of customer satisfaction through excellent sales service

· Assess customers needs and provide assistance and information on product features

· Welcome customers to the store and answer their queries

· Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

· “Go the extra mile” to drive sales

· Maintain in-stock and presentable condition assigned areas

· Actively seek out customers in store

· Remain knowledgeable on products offered and discuss available options

· Process POS (point of sale) purchases

· Cross sell products

· Handle returns of merchandise

· Team up with co-workers to ensure proper customer service

· Build productive trust relationships with customers

· Comply with inventory control procedures

· Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

SKILLS

· Proven work experience as a Retail Sales associate, Sales representative or similar role

· Basic understanding of sales principles and customer service practices

· Proficiency in English

· Basic Math skills

· Working knowledge of customer and market dynamics and requirements

· Track record of over-achieving sales quota

· Hands-on experience with POS transactions

· Familiarity with inventory procedures

· Solid communication and interpersonal skills

· A friendly and energetic personality with customer service focus

· Ability to perform under pressure and address complaints in a timely manner

· Availability to work flexible shifts

· High school degree;

We also offer a $100 Signing Bonus incentive after 1 month of employment completed, and a $200 Retention Bonus Incentive after the probation period is completed

Company Description

MINISO is a lifestyle retail brand established in 2013 with a range of quality, innovative and affordable products. Delighting and enhancing customers' utility and experience through its current global network of 3,600 stores. MINISO believes in exceptional customer service and ensures each customer has an enriching purchasing experience when shopping at MINISO. MINISO has secured pivotal strategic alliances and local partnerships in more than 85 countries worldwide. MINISO is committed to providing consumers with high quality products and outstanding customers service continuously throughout its ventures. Presently, MINISO retail outlets are in the U.S., Canada, Russia, Singapore, Dubai, Korea, Malaysia, Hong Kong and Macao. It is projected that MINISO will significantly expand its profile and global footprint, opening up to 6,000 stores by 2020 and generating a combined revenue of USD 9 billion, setting it as one of the leading players in this competitive market.