Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

The Mitigation Coordinator will work as a liaison between the customers and our Production/Estimating/AR departments. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

Key Responsibilities

Manage lead calls and customer communication. Sell them on Servpro services

Schedule job appointments through the production department

Manage customer job files

Review and validate job site documentation

Work closely with Mitigation Managers to ensure thorough and accurate project documentation from beginning to end

Communicate with customers throughout the job process

Manage input and output of various programs

Manage daily updating of lead tracking spreadsheet

Work closely with Mitigation managers to offer exceptional customer service

Communicate with remote estimators and accounts receivable

Collaborate and assist with other departments, as needed

Collaborate with other offices to assist in task completions as needed

Occasional travel will be required of this position. Initial training will require travel.

Other tasks completed as needed

Position Requirements

High school diploma/GED (preferred)

At least 1 year of customer service and/or office-related experience

Restoration industry experience a plus

Ability to multitask and to remain detail orientated

Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Benefits:

Competitive compensation

Superior benefits

Paid training

Career progression

Personal and professional development

And more!

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.