Mitigation Manager

Paul Davis Restoration of Central Ohio

Mitigation Manager

Worthington, OH
Full Time
Paid
  • Responsibilities

    Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

    Join the Paul Davis Team!

    Mitigation Manager

    The Mitigation Manager will be working within our Emergency Services (Mitigation) Department. The Mitigation Manager’s primary responsible is to ensure growth and development of the mitigation business, department, and staff.

    $70,000 - $80,000 per year + bonus opportunities - based on experience

    Medical, Dental, Vision & 401(k) benefits

    Paid Holiday, Vacation & Sick Days

    Company Cell Phone

    Maternity, Paternity & Adoption Leave

    Advancement Opportunities

    RESPONSIBILITES:

    Management and delegation of Mitigation Department staff, including emergency services and contents

    Recruit, train and coach Mitigation Department staff and (Labor, Mitigation Crew Leaders and Coordinators)

    Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff

    Participate in the hiring process

    Approve hourly employees time cards on a weekly basis

    Conduct monthly staff meetings

    Use tools and reporting to budget and margin results (50%)

    Drive response and urgency

    Maintain morale and engagement

    Recruit vendors and subcontractors; ensure subcontractor compliance

    Responsible for Resource Management of the following:

    Movement, care, and inventory of equipment in the warehouse and on jobsites

    Tracking of assets (equipment)

    Dispatching of Technicians

    On Call Schedule

    Vehicle Maintenance

    Staffing needs

    Complete estimates for Mitigation losses

    Review estimates written by Mitigation Crew Leaders

    Communicate and negotiate with insurance carriers

    Maintain and create good relationship with insurance carriers and vendors

    Auditing of customer service complaints

    Manage and exceed expectations for job profit

    Ensure production meets the set Gross Profit goals

    Collection of payment from closed jobs

    Monitor and address safety issues and practice safety practices including proper PPE

    Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics

    Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals

    Collect Accounts Receivable

    Attend industry related trainings

    All other duties as assigned

    Competency – Knowledge, Skills and Abilities:

    Knowledge of Microsoft Office applications (Outlook, Word, Excel)

    Extensive knowledge of estimation software

    Extensive Knowledge of emergency services within the restoration industry

    Customer Service Skills

    Communication skills

    Administration skills

    Coaching and leadership skills

    Effective meeting skills

    Strategic Planning skills

    Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive

    Ability to create documents and invoices

    Ability to answer and communicate with customers over the phone and face to face

    Ability to work independently

    Ability to coordinate multiple jobs within the same time frame

    Ability to oversee a staff of up to twenty employees

    Stress Management and Composure

    Maintain a level of confidentiality

    Required Education and Experience:

    High School Diploma or GED required

    Two plus years’ experience in a Management or Leadership role within the Restoration Industry

    Five plus years’ experience within the Emergency Services Department within the Restoration Industry

    Experience with writing Emergency Services (Mitigation) estimates

    Preferred Education and Experience:

    Associate Degree or bachelor’s Degree

    IICRC certifications

    Physical Requirement

    Must be able to stay in a stationary position up to 50% of the time

    The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs

    Constantly operates a computer

    Must be able to communicate and converse with customers and staff over the phone and face to face

    Occasionally will lift up to 50lbs

    Ability to safely operate a company vehicle

    Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

    Reasonable Accommodation for Disability:

    Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

    Disclaimer:

    Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.