As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. Responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.
Key Responsibilities
Uses loss details (e.g., type of loss, occupancy type, approximate square footage affected) to begin preparing the mobilization of resources. The PM should start contacting both internal and external resources and ensure they are on standby.
Conducts a walk-through focusing on safety, business interruption (BI) needs, customer concerns, and stabilization and emergency service needs.
Establishes a safety, stabilization, business interruption, and emergency services plan to review with the PC and then present to the customer, explaining the first 48 to 72 hours of services.
Communicates with the customer and key stakeholders to share progress and next steps.
Directs the efforts of the Resource Coordinator/Supply Supervisor (SS) in planning site organization and transportation needs.
Develops the full scope of services for the entire project to ensure all work and time is accounted for from the very beginning of the project.
Reviews the full scope of services prior to submitting to the client.
Creates and finalizes resource need timelines, the project organizational chart, projected milestones, and defining the detailed project tasks and work orders.
Conducts an initial project planning meeting as necessary with the assigned Restoration Supervisor (RS), Resource Coordinator/Supply Supervisor (SS), Project Clerical Administrator (PCA), and Health and Safety Officer (HSO) to review the scope of services and what resource types and quantities are expected to be needed.
Conducts daily management meeting as necessary with the assigned Restoration Supervisor (RS), Resource Coordinator/Supply Supervisor (SS), Project Clerical Administrator (PCA), and Health and Safety Officer (HSO)
Ensures the operations of the project are completed, documented, and communicated properly to all parties. This includes the client, the project team, and all stakeholders on the project.
Defines all daily work orders for personnel on site based on the progress achieved, customer communications, and task completed. For small commercial projects, the Project Manager communicates the project plan/objectives for the day to Restoration Supervisors (RS).
Evaluates the progress of the project daily. This includes walking the site frequently and communicating findings to the RS to correct issues or address observations. They conduct daily review of the project with the applicable RS, SS, PCA, and HSO regarding project management, project accounting, health and safety, and resource coordination.
Directs all efforts of demobilization, finalization of documentation, and compilation of all documentation necessary for final invoice.
Direct support and management of production personnel.
Other duties as assigned.
Position Requirements
Minimum 3 years of experience in a similar industry and one year management and/or supervisory experience.
Strong interpersonal, leadership, and project and personnel management skills.
Strong communication skills; oral and written.
Ability to read, write, and speak the English language to communicate with others, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.
Excellent presentation skills which may include detailed presentation/update of project progress and issues to upper management, as well as communication as work activities to assigned supervisors.
Detailed oriented with an emphasis on project management.
Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.
High school diploma/GED required.
Associate degree or bachelor's degree strongly preferred.
IICRC Certification and OSHA 30-Hour General Industry training certification or willingness to obtain.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.