Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

SERVPRO® of Monroe/West Monroe Mitigation-Restoration Estimator

Summary

The Mitigation Estimator monitors incoming leads from conversion to active job status through completion of work and insurance carrier and/or customer invoicing. The Mitigation Estimator works closely with Production to develop estimates by reviewing scope of work and ensuring file documentation is accurate and complete.

Primary Roles and Responsibilities

Monitor job file status to ensure accuracy of file documentation daily.

Communicate daily with Production staff to ensure all required documentation is captured onsite at point of task.

Create estimates based on scope, photographs and other information provided by Production staff.

Monitor carrier Service Level Agreements and ensure all client requirements are met.

Maintain internal and external communications with stakeholders.

Review datapoints to reflect accurate KPIs.

Perform internal audit of file documentation to ensure estimate captures all work performed.

Perform initial, daily, and final upload of mitigation files for carrier review and approval.

Perform job close-out activities, including coordination with billing/accounting team to ensure proper invoicing.

Assist other departments as needed.

Necessary Experience and Skill Set

Ability to work in a fast-paced environment

Effective, professional written and oral communication

Proficiency in utilization of various digital tools and technologies to complete job tasks efficiently

Critical thinking and problem-solving skills

Team player

Proactive, resourceful, and adaptable

Experience in restoration, construction, or insurance industry is a plus

Formal Education/Training

High school diploma/GED is required.

3+ years of professional experience preferred.

Physical and Work Environment Requirements

This is a sedentary role in an office environment; however, some travel may be required.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:45 a.m.–5:00 p.m., Monday–Friday. Flexibility in hours may be needed depending on business needs. Occasional travel may be required.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.