Benefits:
Bonus based on performance
Flexible schedule
Training & development
Company parties
Join our dynamic team at Aussie Pet Mobile of NW Tucson, a leading provider of mobile dog and cat grooming services in Tucson, Arizona and surrounding areas. We pride ourselves on delivering exceptional grooming experiences right to our clients' doorsteps. As we continue to expand, we are seeking a reliable, organized, and results-oriented Dispatcher to join our team!
Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The scheduler must be flexible, empathetic, polite, professional and have exceptional listening skills. This role supports the groomers in the field, scheduling efficient routes and appointment durations, to optimize a groomer’s workday. Your role will be crucial in maintaining our high standards of customer service and satisfaction.
Knowledge of pet grooming or experience as a Vet Tech is highly recommended for this position.
The dispatcher must be located in Arizona and would work from their home office 16-24 hours per week, you must have reliable internet service and a computer. It is expected that you attend monthly meetings in-person, these are typically held near Marana, AZ. We provide extensive training of our business processes and technology, which requires daytime hours during the week and on the weekend.
Responsibilities include:
Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.
Informing customers of the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health and making appropriate recommendations.
Capturing the appropriate information with accuracy to set up an appointment for the customer.
Maintaining groomers’ schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers and other dispatchers.
Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
Respond to calls/messages from groomers in the field, in real time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
Take credit card payments over the phone, especially when groomers are outside of cell service.
Keep owners and other dispatchers informed of any issues, actions, or problems.
Benefits:
Monthly and Quarterly Bonus Incentives
STO
Flexible scheduling options
We are a super fun team who love pets and taking great care of our clients!
Job Type: Part-time
Pay: from $16.00-18.00 per hour, depending upon experience.
This is a remote position.
The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.
If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: https://aussiepetmobile.com/aussie-pet-mobile-locations/