Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping our interior design customers by providing product information, helping them place their orders and facilitate product returns. You will also help them setup their accounts on shopify and help with transactions.

RESPONSIBILITIES:

• Handle customer inquiries and complaints via phone, email and webchat
• Provide information about the products
• Assist with placement of orders, refunds, cancellations or exchanges.
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products
• Advise on company information, such as lead times, showroom locations, shipping methods, etc.
• Answer questions about our trade program and the application process.
• Manage Gorgias Helpdesk App and Aircall Phone Service App.
• Work with customer service manager to ensure proper customer service is being delivered.

​QUALIFICATIONS:

• Previous experience in ecommerce, online sales, customer service, sales, or other related fields
• Ability to build rapport with clients and provide excellent customer care
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• College degree will be preferred

Company Description

We are a fast growing e-commerce home fashion brand. We bring unique products to market for interior designers and luxury homeowners. Our core values - Quality We strive to use the highest quality materials to create each of our handcrafted pieces. We take the same level of care and attention into every interaction and experience. Customer First Our business is also one of communication. We believe the best products are the result of open dialogue. We value and adapt to the input of our collaborators, trade partners, and customers. Family Family and friendship have been the foundations of all our endeavours. We believe that the well-being and success of our teams, collaborators, and communities are directly linked to our success as a company. Passion Passion is what got us started and what continues to sustain us. We are dedicated to our craft and to bringing the visions of our collaborators to life.