Company Overview (Who We Are):
Molak Corporation is one of the largest independent entertainment companies in the great state of Texas! We currently operate food and beverage, retail, and entertainment venues in New Braunfels and San Antonio. In New Braunfels, we operate many of the businesses located in Gruene Historic District. These include: Gruene Hall, The Gristmill, Mozie’s, Cantina Del Rio, Grapevine, Cotton Eyed Joe’s, Company Store, Gruene Antique, numerous properties leased by others, as well as the parking and green spaces. In San Antonio, we have two restaurants: the iconic Josephine Street and our newest concept, Down on Grayson. Both are located near the Pearl, a culinary and cultural destination.
We believe and strive to provide leading-edge services to achieve exceptional customer experiences. We have overcome the challenges of COVID and are now focused on the future!
What We Are Looking For:
We are looking for a seasoned Director of Operations (DO) to join our team and oversee the daily operations in Gruene Historic District in New Braunfels. You will be responsible for helping us ensure our future continues to achieve success – all while ensuring we stay true to our roots of growth, stability, and operational excellence.
If you love hospitality, creating exceptional customer experiences, having an entrepreneurial mindset, leading, and inspiring people (our greatest product), all while producing results, then you will love working with us! (What are you waiting for?)
Overview of The Role (What You Will Be Doing):
Operational Excellence:
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, cost management, employee retention, customer service, food quality, cleanliness, and sanitation customer satisfaction
Assist the COO in setting strategic goals for operational efficiency and increased productivity as well as implementing the strategic plans to achieve the goals
Analyze current operational processes and performance, recommending solutions for improvement when necessary
Collaborate with executive-level management in the development of performance goals and long-term operational plans
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Financials:
Develop and implement plans to continuously meet the performance standards at each operation including cost of goods, labor, and other controllable expense targets; and assist in the development and implementation of strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
Understand and explain P&L reports at financial reviews and ensures the management team can do the same
People Resources:
Partner with our people team to develop and execute strategies to recruit, hire, train, educate, coach, and motivate management to maximize goals and objectives while creating a culture of continuous learning and improvement.
Ensures adequate staffing levels are maintained regardless of season and partners with the people team works to develop and continually assess the staff to ensure adequate succession planning for all levels of the operation; and implement and ensure compliance with all company policies and procedures.
Training, Learning, & Development: Partner with the people team to design, implement, and integrate new and existing training programs, operations manuals, continuing education, assessments, resources, processes, policies, procedures, and initiatives that establish a brand wide culture of:
Continuous learning
Safety
Customer satisfaction
Process improvement
Qualifications (What We would Like to See):
5 plus years of experience within the restaurant industry with at least 3 years’ experience managing multiple units
Proven project management experience, communication, and follow-up within all levels of the organization.
Exceptional organization, communication, and leadership skills.
3 years’ experience with budgets, business plan development, cost controls, data analytics, and performance metrics.
Working knowledge of federal, state, and local laws as it pertains to the restaurant industry
Proven success training and developing employees at all levels, including the development of innovative solutions to increase productivity
Must be available for weekends, nights, and/or special events.
Strong knowledge of MS Office, POS systems (Aloha preferred), and inventory processes and software (Restaurant 365 preferred)
Ability to stand for 4+ hours at a time
Ability to lift/carry up to 40 lbs.
Ability to be in New Braunfels daily as needed
Benefits & Perks (Now the Fun Stuff):
Medical – health, dental, vision
401K Competitive pay (Above market rate)
Discounts on ALL company operations
PTO
Relaxed environment