Job Description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Monsieur Touton Selection, Ltd. has its headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourced from over 20 countries. We work with a national distribution network and operate direct distribution in 11 states: New York, New Jersey, Massachusetts, Rhode Island, Connecticut, Delaware, DC/Maryland, Virginia, North Carolina and Florida