Job Description

MORGAN AND MORGAN P.A. is one of the largest Plaintiffs law firms in the country.

Our firm is looking for customer service professionals who are PASSIONATE about helping people and dedicated to providing a FIRST-CLASS customer experience. Our firms mission of being FOR THE PEOPLE leads the way for all of our employees and we are hiring individuals who are motivated by this mission. Our clients are often experiencing traumatic situations and our Case Consultants will be the first communication they have with the firm; it is imperative that these associates portray EMPATHY and KINDNESS to our clients. The proper candidate will support the Case Control Centers core values by operating with PURPOSE- Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence.

If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career, then we want to talk to you!

(If For the People does not resonate with you, you need not apply.)

ABOUT THE JOB

• You will receive extensive training to be able to provide free case consultations for our clients via multiple channels

• The first impression of the firm for potential clients is YOU.

• At all times, you must provide exceptional customer service, empathy, and compassion to our clients by:

• Resolving client issues in a professional manner

• Scheduling appointments for our investigators

• Accepting inbound calls and placing outbound calls

• Once you have provided the free consultation, and it is determined we are able to help the client, you will obtain signed retainers via email or text

REQUIREMENTS

THE CASE CONTROL CENTER IS OPEN 7 DAYS A WEEK FROM 8:00AM TO 11:00PM. SHIFTS ARE USUALLY FIVE DAYS A WEEK AND GENERALLY CONSIST OF ONE WEEKEND DAY. WE ALSO HAVE PART-TIME SHIFTS AVAILABLE, AS WELL AS LIMITED 4-DAY WORK WEEKS. OUR IDEAL CANDIDATE WILL BE ABLE TO WORK ANYTIME DURING THOSE BUSINESS HOURS. SCHEDULING CONFLICTS MUST BE DISCUSSED PRE-HIRE AND WILL BE EVALUATED ON A CASE-BY-CASE BASIS.

MONDAY THROUGH FRIDAY 8AM-5PM SHIFTS ARE AWARDED BASED ON SENIORITY AND ARE NOT AVAILABLE WHEN STARTING.

• High school diploma or GED is required; college preferred

• Ability to communicate effectively with clients

• Used to adapting in an ever-changing environment and handling multiple priorities

• Excellent oral communication with an outgoing personality

• Able to multitask and learn quickly

• Must thrive in a team environment

• Reliable and dependable

• Excellent comprehension and critical-thinking skills

• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications

BENEFITS

• Full health, vision, and dental benefits
• 401(k) with employer match
• Paid vacation
• A diverse work atmosphere
• A knowledgeable, high-achieving, experienced, and fun environment
• A management team who wants to invest in you
• Staff incentives
• Great opportunities for advancement and career growth

POSITION STARTS AT $15.00/HR + INCENTIVES.