We’re looking for a hardworking in-office Loan Production Assistant who can help take our team to the next level! Your primary responsibility will be to deliver top-notch customer service to borrowers and ensure their mortgage process goes as quickly and smoothly as possible. This is a crucial role that will be from the “contact to contract” phase of the loan. With your help, our Loan Officer will be freed up to spend more time originating more loans into the pipeline. The ideal candidate is a detail-oriented professional who is passionate about turning dream homes into a reality for our clients. If you want to work with a fast-paced, industry-leading team to grow your mortgage career and maximize your earning potential, this is the place for you. Apply today! Responsibilities: • Serve as the primary contact during the “contact to contract” phase of the loan process and liaison between clients, referral partners, and the loan officer, and conduct meetings to coordinate any follow-up items • Build and maintain relationships with borrowers and referral partners to keep our current customers and attract new ones • Coordinate loan application completions, collect all necessary documents (including credit reports), run DU/LP/AUS, send a closing cost worksheet to borrowers, and get the file ready for processing • Answer questions from customers or employees regarding transactions and give quotes when required to deliver excellent customer service • Look over all loan package paperwork to check for inconsistencies, omissions, and inaccurate income calculations and then report any errors to the loan originator Qualifications: • Detail-Oriented and Organized : Strong organizational skills with an ability to handle multiple tasks efficiently and accurately. Must be proficient in document preparation, file management, and meeting deadlines under pressure. • Customer Service & Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with clients, loan officers, and other team members. A customer-centric approach is key to providing a seamless loan process. • Proficiency in General Computer Skills and Technology: Strong general computer knowledge, including experience with email, spreadsheets, and word processing software (e.g., Microsoft Office or Google Workspace). Ability to quickly learn and adapt to industry-specific software and tools. Compensation: $21 hourly

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