Please live in Orlando, FL (and preferably in southeast Orlando area of Lake Nona, Hunters Creek areas - 32827, 32832, 32824); this is a remote work from home position.Min. 5 year experience with customer service and day to day small office operations. Fluent in spanish a plus!Have one part time position (4-5 hrs/day, 5 days per week (20-25 hrs/week) during normal business hours - work from home). NO nights and no weekend work. Could be full time in 3-6 months if wanted.We at Mr. Appliance® are looking for qualified professionals to join our team. As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests, customer complaints, scheduling, parts ordering, supporting the field staff, reviewing work orders, and coordinating the daily activities. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities: - Receive incoming calls in professional and courteous manner using a desktop phone system and web based software (provided)

Complete work orders, return customer calls, and respond to customer complaints

support field technicians as needed with gate access, part lookup, and general support

locate and identify needed parts, order, and track until received

follow up on accounts receivable and amounts due; call and email customers

Perform other duties as needed which may include cross-training in related positions

able to grow into a full time position in 3-6 months

Job Requirements:

Minimum 5 years admin experience

Strong written and verbal communication skills; able to think proactively and multi-task with phone, texts, emails, and computer software

Detail-oriented with strong data entry skills

Positive Attitude, Likes to Smile! Proactive and finds solutions to solve problems

Team player who can work independently; reliable, dependent, show up on time, work hard

Home based work location (requires a computer with internet service, good wi-fi, and microsoft word and excel)

Requires use of personal cell for texting technicians and occasional client texts or calls; monthly reimbursement provided

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Flexible work from home options available. <p class="disclaimer"><span style="font-size: 8pt;"><strong>Notice</strong></span></p> <p class="disclaimer"><span style="font-size: 8pt;"><em>Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.</em></span></p> <p class="disclaimer"><span style="font-size: 8pt;"><strong>*Acknowledgement</strong></span></p> <p class="disclaimer"><span style="font-size: 8pt;"><em>I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.</em></span></p>