Job Description

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

The Manager, Business Operations is a key, is a pivotal role that drives strategic problem-solving, fosters cross-functional collaboration, and ensures the successful execution of projects across Peacock and the broader DTC organization. This position requires a results-oriented leader who can effectively analyze complex issues, make sound decisions, and communicate clearly with stakeholders at all levels.

Job Duties

** Problem Solving & Decision Making**

• Serve as an internal consultant to integrate strategy, process, technology, and information that advances effectiveness, reduces costs, and increases value for the organization.
• Analyze complex business challenges and provide innovative solutions that align with organizational objectives.
• Make timely, well-informed decisions that demonstrate good judgment and strategic thinking.
• Proactively identify opportunities for process improvement and efficiency gains
• Drive continuous system and process improvements working cross-functionally to implement new processes and technologies ensuring seamless change.
• Develop effective presentations, dashboards, spreadsheets, reports, diagrams, and process maps as needed.

** Ownership & Results Focus**

• Work cross-functionally across Peacock, DTC, NBCUniversal, and Comcast teams to ensure flawless execution of projects.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility.
• Drive projects forward with a sense of urgency, ensuring deliverables are met on time and within budget.
• Take ownership of project outcomes, balancing multiple priorities effectively
• Align project goals with company OKRs to deliver meaningful results.

** Communication**

• Facilitate effective cross-functional meetings and discussions, ensuring clear follow-up and action items.
• Write and speak clearly, tactfully, and persuasively to build consensus and influence without authority.
• Create cohesive and compelling pitches and presentations.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree in business management, Strategy, Operations or other applicable education and experience
• Three or more years proven experience in operational, transformational, or project management roles within a large-scale corporate environment.
• Familiarity with the project lifecycle and software development lifecycle
• Collaborative by nature, with demonstrated ability to work across departments and organizational layers to integrate strategy, processes, and technology.
• Strategic thinker that considers the long and short-term effects to the organization’s current processes and culture
• Resourceful self-starter – willing and able to identify problems, propose solutions, and implement solutions with limited resources.
• Strong analytical skills with the ability to synthesize complex information and make data-driven decisions.
• Excellent interpersonal skills with the ability to build relationships and influence stakeholders at all levels.
• Adaptable and comfortable working in ambiguous situations
• Proficient in Microsoft Office Suite, collaboration software (Miro, Figma, Mural, Airtable, etc), Jira and Confluence, and other related tools
• LSS, PMP, SAFE, or PROSCI certifications preferred.

Additional Information

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $105,000

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