Job Description

The Post Operations Specialist will be responsible for supporting domestic & international end users of video streaming and video transfer products, which consist of pre-/post-air cuts of various NBCUniversal content. This is an exciting opportunity to support clients from all over the world.

The Post Operations Specialist is a member of the Marketing Supply Chain team, which manages the Support and Operations for NBCUniversal’s Television portfolio (comprised of NBC, USA, SYFY, Bravo, E!, among others). The technology portfolio consists of custom- and vendor-supported products that support various production, press, public relations, and marketing departments.

Job Duties:

• Support multiple technology products from an L1 support perspective.
• Work in close collaboration with Manager and global team to provide proper coverage during assigned shift.
• Engage with users directly, both on-site and remote, from entry level staff to senior executives.
• Use a web-based administration tool to create users, manage permissions, upload content, etc.
• Communicate effectively with non-technical users both domestic and abroad, sometimes where English is not their primary language.
• Become a subject matter expert for assigned systems and business processes/workflows he/she is supporting.

Qualifications

• Minimum 2 years of experience in hardware and/or software support role; including providing supporting for Macs, PCs, iOS, and Android devices as well as working knowledge of video codecs, and transcoding.
• Self-starter who demonstrates initiative and ability to work independently with little supervision.
• Strong organizational skills and a proven ability to effectively prioritize work in a fast-paced environment
• Confident, clear, and comfortable written and verbal communication across all levels of an organization.
• Ability to summarize complex issues in concise, user-friendly communications
• Flexibility and willingness to work shifts including overnights Monday through Friday as determined by Manager. Includes occasional special event live weekend coverage.

Preferred Qualifications:

• Experience in Media and Entertainment environment preferred.
• Ability to overcome obstacles and develop resolutions to complex problems.
• Experience or knowledge of content protection or security.
• Experience with Adobe creative suite.

Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $65,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
orientation, marital status, pregnancy, veteran status, membership in the uniformed
services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the
right to request a reasonable accommodation if you are unable or limited in your
ability to use or access nbcunicareers.com as a result of your disability. You can
request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.