🔍 Job Opportunity: NICE CxCloud Subject Matter Expert (SME)

Location: Remote (Must support NY Eastern Time Zone hours) Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM ET Travel: None Security Clearance: Active High Security Clearance is required Experience Level: 12+ Years Employment Type: Contract

🧠 About the Role

We are currently seeking a highly experienced NICE CxCloud Subject Matter Expert (SME) to join our team supporting the Customer SDAP (Standard Data Access Platform) Program. This is a fully remote position tailored for professionals who bring extensive hands-on experience with the NICE suite of products and thrive in high-impact, security-sensitive environments.

🎯 Key Responsibilities

Serve as the Subject Matter Expert for NICE CxCloud within the SDAP Program

Provide architecture guidance, configuration, and deployment expertise for:

NICE ENGAGE (Call Recording & Quality Assurance)

NICE WFM (Workforce Management)

JTAPI Interfaces to external systems

NICE Outbound Dialer

NICE Quality Management Analytics

NICE Feedback Manager

NICE Screen Recording

Build and test API integrations related to NICE CxCloud

Prepare technical reports for internal and client stakeholders, highlighting progress, risks, and performance gaps

Participate in cadenced meetings with TRC and customer teams

Conduct occasional off-hours testing (with prior notice) based on system availability

This is a remote position.