Job Description

Looking for a company that offers you more? Come talk to NJM Insurance, a 2021 Forbes Best Employers in NJ Recipient for the 3rd year in a row about joining our Contact Center team!

NJM OFFERS

• Competitive Salary Range: $46,000 to $52,900 based upon qualifications and experience

• Paid Training

• Costs to become licensed is covered by NJM

• Work from home up to 3 days a week

• Potential to job shadow or work on projects once training is over

• Career Pathing Potential

• Outstanding Benefits:

  • Potential to bonus

  • 401K match up to 8% of salary monthly

  • Medical Insurance

  • Dental Insurance

  • Flexible Spending Account

  • Discounts on auto insurance

  • Tuition reimbursement

  • Annual bonus opportunity worth up to 7.5% of your base compensation

  • Onsite Wellness Center

  • Additional company discounts for items like travel, service, car rental and more.

• Stable Company:

  • A+ Rated by AM Best for Financial Strength

  • 2021 Forbes list of the Best Employers in NJ for the third consecutive year

OPPORTUNITY

NJM is excited to extend a full-time professional opportunity for you to join our contact center team and become a Licensed Account Representative! You will experience top-quality paid work training to prepare you for this position in Personal Lines Insurance. You will deliver award winning support to NJM Policy holders and assist them with questions about their bills and/or policy.

RESPONSIBILITIES

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls.

• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.

• Demonstrate effective time management to achieve performance goals/targets.

• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to Personal Lines insurance.

REQUIREMENTS

• Excellent verbal and written communication skills

• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word

• Accurate keyboarding skills

• Superior listening skills

• Strong multi-tasking ability

• Prior customer service or contact center experience is beneficial

• High-speed Internet and a working home phone line

• Quiet, distraction-free work area at home

• High School Diploma or GED

• Bilingual skills are valued, but not required

• A property and casualty license is a plus.

HOURS

• DAY SHIFT: Monday-Friday 9:45am - 6:00pm plus every Saturday 8:30am - 4:45pm; with one Weekday & Sunday off. This includes a 5% shift differential.

OR

• DELAYED SHIFT: Monday-Friday 12:45pm-9:00pm; plus 1 Saturday a month working 8:30am - 4:45pm. This includes a 15% shift differential.

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Company Description

This Isn't Just Insurance. It's NJM. When you join the NJM family, you'll work with talented people who care about doing the right thing by our policyholders as well as each other. You'll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends — all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve. Come join us! It's time for you to make a difference alongside our remarkable team.