NYU LANGONE HEALTH is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

POSITION SUMMARY: We have an exciting opportunity to join our team as a Interpreter, LAS Program. In this role, the successful candidate Responsible for providing spoken language Medical Interpretation and Translation of complex medical information to NYULs limited English proficient (LEP) patients and families. They ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients, and they serve as a department ambassador to educate staff on best practices, available language resources at NYU, and how to appropriately request the adequate interpretation modality and translation services.

JOB RESPONSIBILITIES:

• FACILITATES COMMUNICATION AMONG PATIENTS, FAMILIES, AND STAFF THROUGH:
  • Provides spoken language interpretation services and facilitates communication among patients, families, and providers/staff.
  • Provides accurate translations of medical and non-medical documents including but not limited to medical reports, patient/family educational material, departmental brochures etc.
  • Adheres to the Code of Ethics as put forth by the National Council on Interpreting in Health Care (NCIHC).
  • Provides cultural brokering to patients/families and staff as needed, while maintaining professional role and sensitivity during critical medical and/or psychological situations
  • Demonstrates excellent communication (both written and verbal) and customer service skills with all levels of Medical Center staff and patients (both in person and via telephone/email).
  • Respects and maintains confidentiality of all patient, physician, staff and hospital related information.
• PROMOTES APPROPRIATE UTILIZATION OF INTERPRETATION SERVICES BY STAFF
  • Educates staff on the process of how to appropriately request, access, contact and schedule interpreting services.
  • Educates staff on the appropriate modality and availability of interpretation and translation services (including provision of sight translations).
  • Follows-up and intervenes directly with areas/units when scheduling conflicts and/or issues arise for them or any of the fellow interpreters.
  • Reports concerns and/or conflicts to LCDS Manager and speak up when team members appear to exhibit unsafe behavior or performance
  • Assists with scheduling, dispatching and managing spoken language interpreting services, while communicating with staff, freelance and agency interpreters as needed.
• TEAMWORK/COMMUNICATION
  • Partners with all team members to achieve goals and demonstrates accountability for work.
  • Utilizes Hospital and Community resources and identifies appropriate trainings for professional development for LCDS interpreters’ team, and keeps current on changes in the medical interpreter profession.
• • Partner in the mission and uphold the core principles of the organization
    • Committed to diversity and recognizes the value of cultural/ ethnic differences
    • Partner in the mission and uphold the core principles of the organization 
    • Demonstrates excellent communication (both written and verbal) and customer service skills with all levels of Medical Center staff and patients (both in person and via telephone/email).
    • Preform other duties as assigned by leadership

MINIMUM QUALIFICATIONS: To qualify you must have a Bachelors degree in a Healthcare field, Foreign Language, liberal arts or equivalent field. Must have completed 40-hour minimum Spanish medical interpreting training on Community of Medical Interpretation Skills OR hold Certification in Medical Interpretation CMI by National Board of Certification. Minimum of 3 years of medical interpreting experience, or equivalent work in a healthcare facility.

PREFERRED QUALIFICATIONS: Certification in Medical Interpretation CMI by National Board of Certification or Certification Commission for Healthcare Interpreters is prefered.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

Required Skills Required Experience