Job Description

NANDO'S VISION

At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers' needs -and endures over time through genuinely putting people at the heart of what we do.  We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

The People Operations Business Partner will work directly with assigned Area Directors and Restaurant Operators to deliver quality employee experience by supporting a People First culture in all aspects of operations. This role is responsible for managing day-to-day People functions relative to recruitment, performance management, employee relations, benefits support, policy compliance, Safety & Worker's Compensation, and HR admin for your assigned region. The essential duties are as follows:

KEY FOCUS AREAS

RECRUITMENT & ONBOARDING

• Manage full cycle recruitment process for all external restaurant leaders.
• Partner with operations forecast to hiring needs and support succession planning within their region to enable growth and mobility.
• Provide recruitment support and collaborate with leaders to develop hiring strategies for hourly teams.
• Coordinate restaurant hiring events, attend college career fairs, and develop other strategies to attract and source candidates.
• Partner with Operations to develop and execute recruitment plan for new restaurant openings.
• Ensure all onboarding paperwork is completed timely and submitted to Payroll.
• Facilitate onboarding and 30-60-90-day Check-Ins for new managers

TALENT MANAGEMENT & TOTAL REWARDS

• Partner with Area Directors to review and provide feedback on development plans to determine readiness for the promotion process with assigned regions.
• Provide development coaching, counsel and training to restaurant leadership and Area Directors to support ongoing performance expectations and accountability.
• Lead People Planning sessions to track development of emerging leaders and identify gaps in leadership teams.
• Provide support to Total Rewards Manager with promotions, annual salary increases cycles, and minimum wage increases as needed.
• Support benefit communications to operations

EMPLOYEE RELATIONS

• Ensure employees are treated fairly in the spirit of our People First culture.
• Conduct employee relation investigations, maintain investigation files, and collaborate with Director of Compliance & Employee Relations on high-risk cases.
• Provide employee relations coaching and training to restaurant leaders.
• Record and track employee relation issues and trends.
• Responsible for conducting exit and stay interviews and review any trends
• Unemployment management

COMPLIANCE & POLICY

• Inform and coach field operations on all employee-related policies and procedures.
• Conduct policy compliance audits.
• Deliver compliance and People Operations related training.
• FMLA, ADA, Short-term/Long-term Disability, and COVID response management and tracking.

WORKER'S COMPENSATION & SAFETY

• Support implementation and monitoring of safety programs consistent with OSHA and other federal, state, and local regulations.
• Promote health and safety by ensuring compliance with safety standards, maintaining regulatory records, conducting regular audits, and addressing issues as they are identified.

ADDITIONAL RESPONSIBILITIES

• Assist people team with projects and engagement efforts as needed.

ROLE REQUIREMENTS

• Bachelor's degree or equivalent job experience is required.
• Must have 3-5 years' solid knowledge and implementation of recruitment strategies and techniques for the entire full life cycle of recruitment
• 2-3 years' experience multi-unit hospitality or retail environment
• Knowledge of HR/labor laws, proven ability to handle confidential information and familiar with national and local legislation with experience in employee relations and HR compliance
• Strong communication skills, both verbal and written, good interpersonal skills, coaching and counseling skills
• Bilingual preferred
• Strong interpersonal skills: ability to interact and build relationships with all levels of internal and external stakeholders
• Proficiency working with Microsoft Word, Excel, email, and internet
• Flexible, curious, and down to earth personality with a true passion for the business of people.
• Must have a strong understanding of and be able to apply key HR expertise areas to ensure effective people operations.
• Must take accountability for job responsibilities and complete tasks accurately and completely.

PERSONAL ATTRIBUTES & VALUES

PASSION

• Energetic: goes the extra mile for their team
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic, and confident
• Dedicated: committed, loyal and steadfast
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively

PRIDE

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent, and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

FAMILY

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing, and supportive of team members
• Willing: eager, prepared, and quick to act or respond

COURAGE

• Assertive: confidently communicate needs or wishes in a constructive manner
• Resilient: effectively handle stressful or pressurized situations
• Tenacious: persistent regardless of setbacks

INTEGRITY

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Credible: honest, trustworthy, accountable, and dependable
• Genuine: keeping everyone's best interest at heart

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.