NANDO'S VISION

At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers' needs -and endures over time through genuinely putting people at the heart of what we do.  We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

The Learning and Content Developer will be responsible for supporting the training team and developing learning and development content across the business. The role will work with the Director of Training and internal subject matter experts to ensure the concept and approach are clear both at the beginning and throughout any given project.  The focus will be researching and including best practices and available methodology to create a culture of best-in-class training through brilliantly designed content. They will be responsible for the creation of training materials and will solicit and provide feedback to make any updates necessary.

As with all members of the Nando's family, the Learning and Content Developer will be expected to wear multiple hats, seek out opportunities to make Nando's and themselves better every day, and in general, be a good team player. The essential functions of this position are mapped out below:

KEY FOCUS AREAS

CONTENT & LEARNING DEVELOPMENT

•  Provides content development and feedback to the training team and project leads about designing and implementing blended learning sessions, activities, resources, and curriculums. As well as online assessments, and other training processes to support restaurant and team's development.

•  Collaborate with subject matter experts to develop and design learning materials, coordinate, and review educational content, and incorporate current technology in developing specific eLearning modules and pathways.

• Proofread and edit documentation/training tools for other departments to ensure consistency of language and style, as well as the correct application of established brand guidelines.

• Convert existing training content into engaging and effective online courses and take part in continuous content processes with the training and project leads.

• Design, create, and update training workbooks, materials, and online content, provides exercises and activities that enhance the learning process.

• Partner with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements.  

• Create supporting material/media (audio, video, simulations, role plays, games etc.)

• Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic user experience.

• Run demos of the system and provide training to individuals and users groups as and when needed.

• Work closely with the training team and projects leads to review and update their training content and ensure all training solutions are in line with the Nandos Values.

• Plan and maintain instructional design projects, timelines, and project documentation.

CONTENT AND LEARNING ADMINISTRATION

• Manage content development and delivery process from inception to deployment.
• Engage with project leads to support the administration and deployment of training content.
• Manage the administration of all training materials for relevant parties and markets.
• Manage the training calendar and ensure all published courses, webinars, and online meetings are accurate.
• Maintain event timelines, financials, and other learning program reports.
• Maintain accurate learning program records and update training content for all learning programs.

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ENGAGEMENT AND COMMUNICATION

• Liaise with the appropriate departments to compile information to create engaging, instructive, and fun weekly communication to restaurants and teams.
• Manage the LMS competition and the SWAG store.

ROLE REQUIREMENTS

• 3-5+ years of experience conceptualizing and developing online learning and training material for a Learning and Development team . Bachelor's degree or equivalent and relevant working experience required
• At least 3-5+ experience in instructional design or curriculum development
• 3-5+ years of experience of training content creator within a Learning Management System management; with working knowledge of Wisetail e-learning software
• Experience with authoring multimedia and graphic tools (. e. g Adobe Captivate, Storyline, Camtasia, Dreamweaver, Photoshop, Illustrator In-depth knowledge of learning theories and instructional design models as well as training curriculum and planning skills.
• Proven experience building and creating effective copy, instructional text, audio, and video scripts
• Ability to create and deliver instructional content through various format
• Experience working in/with a Training Team in Retail and Restaurant is preferred
• Strong presentation and facilitation skills
• Ability to work with stakeholders and small agile teams.
• Able to work independently and be self-motivated.
• Ability to thrive in a fast-paced, entrepreneurial environment.
• Proactive, professional, and positive verbal and written communication skills
• Strong knowledge of Microsoft office suite (Word, PowerPoint, Excel, and InDesign)
• Excellent interpersonal, organization and communication skills with all levels of the organization
• Strong planning and organization skills.
• Solution oriented and can deal with ambiguity to work through complex issues.
• Demonstrated leadership ability, with ability to engage and motivate others.
• Strong follow through skills and manage large projects to completion.
• Some travel might be required within Nando's markets

PERSONAL ATTRIBUTES & VALUES

PASSION

• Energetic: goes the extra mile for their team
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic, and confident
• Dedicated: committed, loyal and steadfast
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively.

PRIDE

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent, and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

FAMILY

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing, and supportive of team members.
• Willing: eager, prepared, and quick to act or respond

COURAGE

• Assertive: confidently communicate needs or wishes in a constructive manner
• Resilient: effectively handle stressful or pressurized situations
• Tenacious: persistent regardless of setbacks

INTEGRITY

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Credible: honest, trustworthy, accountable, and dependable
• Genuine: keeping everyone's best in at heart

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.