Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Vision insurance

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

· Encourages a team spirit amongst staff members with leadership and guidance.

· Communicates effectively both verbal and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, and front desk agents in details of work. Observes performance and encourages improvement.

· Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistence high quality guest relations.

· Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment. Fills shifts when needed.

· Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

· Handles guest relocations as required.

· Prepares daily forecast of expected arrivals and departures.

· Keeping QA standards up to date with team member training and other duties pertaining to QA

· Post daily Stay Experience scores from guests. Keep team involved in ways to improve scores

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

· Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

· Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

· Ability to analyze information and make effective judgements.

· Ability to access and accurately input information using a moderately complex computer system.

QUALIFICATION STANDARDS

EDUCATION

High school graduate or equivalent required.

EXPERIENCE

Two years combined prior front desk and supervisory experience is preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional duties may be assigned as needed.

NOTICE:

Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.