About Quintessa Marketing

Founded in 2016, Quintessa Marketing is the premier Marketing company specializing in Personal Injury Law Lead Generation. We create opportunities for financial recovery, physical healing, and peace of mind by connecting injured individuals with exceptional legal representation.

Our numbers speak for themselves. Quintessa has delivered over 100,000 Motor Vehicle Retainers to our clients. This quality, combined with the quantity, has helped Quintessa double in size year over year en route to becoming a billion-dollar company.

Our success is more than just in business numbers, though. Quintessa focuses on giving! We give 50% of our profits to charities, non-profits, schools, etc.

About the Role

As a National Account Executive, you will play a pivotal role in ensuring customer satisfaction and retention. You will be responsible for managing client accounts, analyzing their needs, and providing effective solutions to enhance their experience with our platform.

Are you a dynamic problem-solver who thrives under pressure? Do you consider yourself a competitor who wins because of disciplined preparation? Do you often have the answers that nobody else in the room does? If this sounds like you, we want you on our team.

Responsibilities

• Proactively manage and resolve client issues promptly by adhering to and creating SOPs.
• Develop and maintain strong relationships with clients, ensuring their success and satisfaction with weekly data-driven conversations.
• Handle multiple client accounts, ensuring each receives the attention and support needed.
• Work under pressure to meet time-sensitive tasks and multiple demands.
• Provide accurate, reliable support, ensuring client needs are met.
• Adapt to changing environments and client requirements.

KPIs for the role

• Percent of meetings held as scheduled
• Conversion Rates by Firm
• Discretionary Credits Awarded
• Increases and Decreases in Client Budgets

Traits of Success : If these sound like you, this opportunity is definitely for you

• Initiative & Efficiency: You excel at starting and completing tasks quickly, enjoying a variety of challenges.
• Adaptability : Thrives in a fast-paced, changing environment with multiple demands.
• Problem-Solving : You love troubleshooting and moving on to the next challenge.
• Independence : Prefer setting and following own priorities with minimal supervision.
• Technical Expertise : Enjoys technical work and handling issues as they arise.
• Accuracy & Reliability: Strives for precision and follows through to ensure success.
• Reserved but Engaging : Ability to listen first and take charge with solutions
• Direct Communication : Speaks factually and straightforwardly.
• Imaginative Thinking : Open to new concepts and processes, with a knack for innovative solutions.

This is a full-time position offering competitive compensation based on experience. Join us in providing exceptional customer service and driving success for our clients!

To be considered for this opportunity, we kindly request that you complete aCulture Index Survey and ensure your resume is attached and current. Here's the link address: https://go.cultureindex.com/p/Rj3m8vsM7zVMB