ABOUT US

At NationsBenefits, we are a fast-paced, rapidly growing company seeking hundreds of new employees for various roles - supporting our four (4) principle locations nationwide.  We are currently considering candidates in Florida, Tennessee, Pennsylvania, and California only.  

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering best-in-class service to internal and external customers alike. It's how we're transforming the healthcare industry for the better.

Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

EMPLOYEE BENEFITS

Compensation for all positions is competitively higher than the current marketplace. Simply put - we pay more. We also show our gratitude through supplemental pay, including overtime, raises, and performance bonuses. You can earn even more through referral bonuses. We also offer a comprehensive benefits package including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. We invest in the employee experience through training and development opportunities. Achieve your potential and grow your career with NationsBenefits.

ROLE AND RESPONSIBILITIES

NationsBenefits is currently seeking remote Member Experience Advisors (MEA) who have a passion to serve, an aptitude for building rapport, and the ability to engage Members through a genuine connection using compassionate care. Our Advisors will provide exemplary, white glove customer service to our Members by supporting the inbound call flow of our call centers. MEAs are the bridge between our Members and the different healthcare plans we support through our customized healthcare solutions. Utilizing critical thinking, problem-solving, and a consultative approach, MEAs guide Members through addressing general or account-specific inquiries. The following responsibilities will include but are not limited to: 

• Respond swiftly and courteously to all potential customer inquiries
• Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member's needs
• Resolve member inquiries at the first point of contact
• Utilize effective sales techniques to influence the member to take action
• Ability to learn product portfolio quickly and discuss options and features in detail
• Provide knowledge and in-depth advice for hearing loss and hearing aids
• Educate members on products or services that will enhance their quality of life
• Show empathy both in word choice and intonation to all Members
• Strong ability to offer a sales rebuttal that address a member's objections and in turn present solutions
• Ability to remain confidential with all proprietary information
• Competitive and self-motivated

EDUCATION REQUIREMENTS

• High School Diploma or Equivalent
• College Degree is a plus!

QUALIFICATIONS

• Minimum 2-year experience in customer service and/or sales experience; call center experience preferred
• Ability to handle high call volumes and make sound business decisions in an efficient manner
• Exposure and/or interest in healthcare products and outcomes
•  Advanced computer literacy
• Excellent listening and interpersonal skills
• Excellent communications skills
• Multi-task oriented
• Attention to detail and quality-oriented
• Analytical thinker and problem solver
• Have a dedicated, high speed internet connection (cable or fiber)
• Experience working in a virtual environment
• Healthcare or related industry experience preferred
• Knowledge of consultative sales techniques
• Ability to maintain a high sense of self-direction and initiative
• Bilingual English/Spanish, English/Vietnamese, and English/Chinese preferred

ADDITIONAL NOTES

• Shifts may vary, including nights and weekends

NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER.