Job Description

ABOUT US

Natterbox is revolutionising the way the world works by delivering business telephony via the cloud and our growing client-base would agree! Almost 600 organisations world-wide rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success!

As one of Salesforces fastest growing ISVs, we have our eyes set on an explosively successful 2021!

To put our customers first, we put our employees first and therefore take our future talent search seriously. Thats why we would like to talk to you about this new role

REQUIREMENTS

ABOUT THIS ROLE

As Customer Support Engineer, your role will be the first interface into Natterbox Support and will be critical in ensuring customers receive the most timely response and resolution to their issue.

You will provide technical support, administration and user education for all Partners and Customers of Natterbox.

The position requires an excellent ability to multi-task, problem solve and provide clear and timely feedback to clients in all sectors.

This is an excellent role for a motivated individual looking to either start a career in IT, or build and progress on experience already gained elsewhere. You will love talking to customers and looking at ways to increase first call resolution.

ABOUT THE RIGHT EXPERIENCE

ESSENTIAL

• At least 1 years experience in a Customer facing role

DESIRABLE

• Experience of supporting cloud technologies or telecoms
• Experience in a VOIP Service Provider/ Telco environment

ABOUT THE RIGHT SKILLS

ESSENTIAL

• Strong IT Skills
• Basic understanding of networking (Routers, wifi etc)
• Analytical and logical
• Enjoys troubleshooting
• Possess excellent interpersonal, written and oral skills
• Ability to work within a team environment with good communication skills and a good sense of humour
• Able to multitask, prioritise and work within tight time scales

DESIRABLE

• Knowledge of a CRM
• Working knowledge VoIP including SIP, RTP and WEBRTC protocols
• Knowledge of standard PSTN and Mobile telephony networks
• Understanding of networking such as Firewalls, DHCP, NAT and DNS

ABOUT THE RIGHT PERSON

ESSENTIAL

• Self-starter able to make progress with minimal supervision
• A keen interest in new and upcoming technology
• Enjoys talking to and dealing with customers
• Underlying drive to learn new things, constantly striving to improve knowledge
• Demonstrate flexibility with daily work patterns.
• Excellent attention to detail
• Have a "can do" attitude and be willing to work on adhoc projects and tasks as required

DESIRABLE

• Active interest in communications and IP technologies
• Pragmatic problem solver

BENEFITS

WHAT WE OFFER YOU IN RETURN

• A highly competitive salary
• A great range of benefits