Network Support Technician (Onsite)

Netsync Network Solutions

Network Support Technician (Onsite)

Richardson, TX
Full Time
Paid
  • Responsibilities

    Detailed Description

    We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service.

    Roles and Respo nsibilities:

    • Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
    • Support the setup and configuration of software applications and operating systems.
    • Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
    • Conduct hardware replacements and upgrades as required.
    • Document all actions in accordance with standard company policies and procedures
    • Provide hands-on assistance with network cabling, patching, and connectivity issues.
    • Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
    • Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
    • Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
    • Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices

    Additional Duties:

    • Additional duties as assigned

    Skills and Experience:

    • Proven ability to troubleshoot and resolve technical issues
    • Ability to react quickly and professionally in stressful situations
    • Superior multitasking skills in stressful situations
    • An attitude that puts a sense of urgency around restoring client services
    • ITIL Foundations considered an asset
    • Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement
    • Must perform well in high-energy, dynamic, and team-oriented environments
    • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
    • Must possess effective verbal and written communication skills
    • High degree of initiative, mature judgment, and discretion
    • Client experience focused
    • Ability to lift up to 75 lbs.
    • Clean driving record and ability to pass background checks

    Minimum Qualifications/Technical and Educational Requirements:

    • High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
    • Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred.
    • Strong understanding of computer hardware, networking principles, and IT infrastructure.
    • Excellent problem-solving skills and attention to detail.
    • Ability to work independently and collaboratively in a team environment.
    • Strong communication and interpersonal skills.

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