Duties/Responsibilities:
Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Consultant III's.
Be a project team member working with a Consultant III implementing Cybersecurity solutions for enterprise sized customers.
Provide Tier 2 support for network and Cybersecurity infrastructures.
Demonstrate continued growth and independence when working with clients.
Implement migration strategies, implementation plans, risk mitigation plans, test plans, and disaster recovery plans for Cybersecurity solutions.
Support network standards, processes, and security at client sites.
Maintain a professional demeanor when dealing with clients; work jointly through technicians or directly with the client.
Assist with providing an effective high-level assessment of technology costs, benefits, and risks to develop and deliver total solutions.
Develop proposals for the client's senior management and technology advisors.
Evaluate, test, and document technology and solution opportunities for new and existing partner service offerings.
Act as a technical lead for small to medium-sized clients.
Design small to medium complex networks with the assistance of Consultants III as needed.
Participate in and lead project meetings and design discussions.
Communicate project status and weekly activities to internal and external PMs.
Maintain and update project documentation and auditing for various clients.
Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to PM, PMO, and Consultants III based on actual field experience.
Participate in the delivery of projects on time and within budget.
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