Benefits:

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Wellness resources

The Network Engineer 2 is responsible for effective provisioning, installation/configuration, operation, and maintenance of LAN, WAN and Cloud-related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This person will assist with the design, build out and installation of LAN/WAN/Cloud infrastructure deployments as well as provide support for existing physical Data Center core routing and switching infrastructure. Conducts network wide audits for compliance with established standards and best practice configuration guidelines. This individual ensures that LAN/WAN/Cloud infrastructure and related procedures adhere to organizational goals in support of staff, team members and customers.

What you'll do here:

Ensures LAN/WAN integrity by evaluating, implementing and managing appropriate software and hardware solutions; manage the documentation and administrate needs of a LAN/WAN infrastructure including those in our virtual environments.

Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Design and optimize network solutions that include routers, switches and firewalls to maximize network and Data Center (physical and virtual) up time.

Develop maintenance routines for network infrastructure including those in the cloud.

Manage security processes for network elements and provide mitigation plan for security issues.

Responsible for software updates and patches on various nodes on the network.

Proactively analyzes vulnerabilities in the network and provide a strategy for mitigation.

Coordinate and install wide area network components, coordinating carriers circuit installations, configuration and hardware deployment.

Work with management to develop strategy for operational SLAs to ensure contractual obligations are met.

Provide Tier II and Tier III support per requests from various constituencies.

Investigate and troubleshoot issues.

Provide off hours support as needed via on call program.

Other job duties as assigned.

Skills you’ll bring for success:

Bachelor's degree in Computer Science, Engineering, Math or related technical degree preferred

Minimum CCNA or Network+ or equivalent certification required; CCNP preferred

At least 5 years’ experience in computer systems and network technologies, including NAC, routing, switching, cloud and trunking/LAG

Experience with log correlation tools; preferably Splunk

Experience with QoS design, development, and management

Experience with Cisco ASA, Palo Alto and/or router-based IOS firewalls

Experience with IDS/IPS technologies

Working knowledge of management tools (CiscoWorks, Solarwinds, Cisco Prime, PRTG)

Experience designing, implementing, and administering Cloud environments, specifically AWS, is strongly preferred

Working knowledge and deployment experience of BGP, OSPF and EIGRP in complex LAN/WAN topologies

Hands-on experience with VPN and encryption technology

Experience with SIEM technologies; Splunk preferred

What you will get if you join us:

Competitive Salary + Bonus

Unlimited Paid Time Off + 11 Paid Holidays

401k + Match

Medical, Dental, and Vision

Pet Insurance

Company Celebrations and Appreciation Events

Fast-paced, innovative culture with an open and collaborative environment

Ample opportunity to develop core and new skillsets and have a stake in your own success

Freedom to create your best work and make a visible impact on the organization

Opportunities for advancement within the organization

Hybrid Working Culture (3 days WFO & 2 days Remote)

Compensation

Annual Salary: $95,000 - $110,000

We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Flexible work from home options available.

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.

By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.

By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.