Network Engineer

A

Apkudo, Inc.

Network Engineer

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Title: Network Engineer

    Location: Dallas, TX (On-site)

    Salary: $85,000 - $95,000

    Position Summary:

    Join Apkudo and bring your unique skills to a team where innovation and impact go hand in hand! In this role, you'll work daily with our Operational Network Engineer and other on-site System Support Specialists based in the Dallas-Fort Worth area to carry out Managed Switch setups, Cable Labeling, Network Hardware Maintenance, and Server Cabinet Security for the network infrastructure that supports our systems. You will play a key role in maintaining and enhancing our network operations by identifying issues, solving problems, and ensuring seamless performance.

    You'll collaborate with the Network Operations Engineer and other team members to uphold outstanding quality standards, exceed customer expectations, and maintain compliance with all ISO Standards. Your responsibilities will include coordinating and executing critical network support tasks to ensure the success of our on-site systems, support teams, and customers. As part of our rapidly growing organization, your contributions will be essential to sustaining and improving our network reliability and performance.

    What you'll do:

    • Serve as the on-site point of contact, working closely with the Senior Network Engineer, CIO, CTO, internal teams, and clients as needed during a hybrid 2nd and 3rd shift to support production sites.
    • Ensure smooth network operations for Apkudo's robotics and automation solutions by working on-site with network equipment (schedule may vary based on business and client needs).
    • Respond to and resolve network issues to minimize downtime and ensure uninterrupted operations.
    • Monitor and maintain network performance, including VLAN configuration, managed switch configuration, and ticketing for network access (e.g., Meraki SSID access).
    • Collaborate with internal teams to develop forward-thinking network solutions.
    • Manage and maintain networking inventory, including spare parts, and report part needs to network operations.
    • Foster strong relationships with internal teams for seamless day-to-day collaboration.
    • Plan and execute routine and corrective maintenance to uphold network integrity.
    • Streamline support materials, such as training guides, FAQs, and troubleshooting documentation.
    • Drive company and client KPIs by ensuring network efficiency and reliability.
    • Complete and document daily and weekly tasks to maintain transparency and track progress.
    • Support the Senior Network Engineer, Customer Success, and Business Unit teams by collecting data for client reporting reviews.
    • Assist with onboarding of new and existing System Support Specialists and System Support Engineers within Meraki across customer sites.
    • Support internal IT troubleshooting by submitting tickets for on-site staff experiencing VPN issues.
    • Receive training on RF Spectrum Analyzer for Wi-Fi mapping and troubleshooting to enhance network performance.
    • Collaborate with the Network Operations Engineer on daily compliance and safety checks, as well as approved work plans for network expansion, improvements, and troubleshooting.
    • Meet weekly with the Network Operations Engineer to review progress, address challenges, and provide feedback.
    • Participate in a Level 1 On-Call schedule after completing necessary training.
    • Conduct walkthroughs with cabling vendors for upcoming projects to facilitate bid submissions.
    • Perform on-site work at Dallas customer sites 100% of each week, with special allowance approvals required from the Senior Network Engineer or CIO (in their absence) if no on-site work is needed.

    What you'll need:

    • A degree in Information Systems, Computer Science, or a related field (3+ years of relevant experience may substitute for a degree).
    • 3+ years of progressive experience in networking and information system security.
    • 1+ years of hands-on networking experience with WAN, LAN, and VLAN.
    • Experience working with Cisco Meraki equipment.
    • Proficiency in Google Docs, Sheets, and Slides.
    • Self-motivated and results-driven, with strong accountability and communication skills across all levels of the organization.
    • Excellent critical thinking and decision-making abilities.
    • Strong organizational skills with attention to detail.
    • Customer-first mindset with a proactive approach to problem-solving.
    • Eagerness to learn and adapt to modern technologies and work methods.
    • Ability to work both independently and collaboratively in a cross-functional team environment.
    • Capable of managing multiple short-term tasks while meeting deadlines with a structured and organized approach.
    • Exceptional written and verbal communication skills, with the ability to clearly articulate system functions and operations.

    Our Core Values:

    • Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers' problems, big and small.
    • ** We communicate confidently and with generosity.** We not only spread ideas, but we also spread understanding to help every team succeed.
    • ** Champion the use of data.** We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers.
    • Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
    • ** Be you.** We bring our whole selves to our work, our teams, and our customers. The collective ‘we' will shine bright for all to see.
    • ** I have your back.** Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
    • ** It matters how we show up.** Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

    What you can expect from us:

    • Annual leave - 20 days of paid annual leave per year

    • Holidays - Generous paid holidays, including a day off for your birthday.

    • Paid parental leave benefits - 12 weeks (2 weeks prior, 10 weeks following) of paid parental leave for eligible regular full-time employees

    • Casual dress - We offer a casual dress code so you can feel comfortable and be yourself at work.

    • Flexible Working Arrangements - Apkudo supports a healthy work-life balance by offering flexible working hours and remote or hybrid work setups. Please note that the availability of flexible working arrangements may vary based on the specific role and business requirements.

    • Tuition reimbursement - Up to $5,250 per year for financial assistance for continuing education, certification courses, or degree programs related to your role.

    • Wellness Stipend - Monthly stipend to support health and wellness activities, such as gym memberships, yoga classes, or wellness apps.

    • Tech Stipend - Monthly stipend to assist with purchasing or upgrading technology equipment for optimal productivity.

    • Benefits - Comprehensive benefits package that includes medical, dental, and vision insurance. Please note that benefit offerings may vary based on your location.

    • 401(k) matching up to 4%

    **_Please note that fringe benefits provided may be subject to local tax regulations._**

    About Apkudo:

    Our Vision

    Devices connect the world. We help ensure there will still be a world to connect.

    This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place.

    Those who do good, do well.

    The Fine Print:

    You must be available to work on-site 100% of the time and have flexibility with shift days and hours based on business needs. This role requires travel between multiple customer sites within a 20-25 minute drive around Dallas, where you will perform on-site network support and maintenance.

    Physical requirements include:

    • Prolonged periods of sitting and standing.
    • Occasional ladder work, bending, and kneeling.
    • Working on a computer for extended periods.
    • Handling cabling and installing managed network hardware.

    We are a dynamic organization, and the responsibilities and scope of this role (like all roles at Apkudo) may evolve as we continue to adapt and grow.

    This position is exempt under the Fair Labor Standards Act (FLSA).

    Note: Apkudo is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristics.