Summary:

The IT Systems Administrator III will demonstrate superb technical competency, delivering and administering on mission critical infrastructure, and ensuring the highest levels of availability, performance, and security. Qualified systems administrators will have a background in IT, Server Administration, Storage and Backup Administration, Project Management, Critical Thinking and Problem Solving (general skillset.)

Responsibilities:

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Follow Best Practice Guidelines and Departmental Policies and Procedures, where appropriate, to maintain and administer Server (virtual and physical) and backup/DR infrastructure.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with IT Pulse Center team members to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Take the lead in the project management and implementation of operational support systems.
• Provide 2nd and 3rd tier level support to the Helpdesk as needed.
• Document all pertinent information using the appropriate call-tracking/ticketing system.
• Reinforce customer retention through exemplary problem solving and service.
• Other job duties as assigned

Requirements:

• High School Diploma or GED
• Bachelor’s Degree or higher from Accredited College or University OR Equivalent Professional Experience
• 8+ years of IT Support and troubleshooting experience.
• 8+ years’ experience with Customer Service Skills
• Experience troubleshooting current operating systems.
• Advanced troubleshooting skills
• Hardware – Servers, Switches, Firewalls, Workstations (Windows and iOS), Phones (VOIP), Mobile Devices, and central management software
• Excellent communication and interpersonal skills; polite and professional demeanor
• Partner with all customers despite varied technical abilities.
• Strong mobile device and MDM experience (Intune, Casper JAMF, or similar)

Experience with:

• Microsoft Office Suite and Office 365 Administration
• Microsoft Exchange 2016 and Exchange Online Certifications (Relevant experience will be considered equivalent to certification)
• Azure and Windows Active Directory/Azure SAML SSO
• Google Suite Administration for Business or Education
• Aruba Wireless CLI/Network Experience
• Firewall Administration for one or more of the following manufacturers: Cisco, Dell, SOPHOS, Fortinet, Juniper, Palo Alto, PfSense
• Proven working experience in installing, configuring, and troubleshooting Windows, iOS, UNIX/Linux based environments.
• Solid Cloud experience, preferably in Azure and/or AWS
• VOIP Switching and Application Experience, including SBC and IVR
• Experience with virtualization and containerization (e.g., VMware, Docker)
• Storage Area Network Experience in one or more of the following brands: HP, Nexsan, NetApp, Nimble, Datto, Rubrik, True Nas
• Intermediate scripting skills (e.g., PowerShell, Windows/VBA, Cisco/HP/DELL CLI, Linux OS)
• Intermediate networking knowledge (OSI network layers, TCP/IP, ITIL 4.0)
• Intermediate to advanced Microsoft Intune Deployment and Configuration Manager (SCCM) experience highly preferred

Work Remotely - No

Work Location: Buffalo, NY

Job Type: Full-time, Exempt

Pay: $68,500.00 - $72,500.00 Annually

D’Youville University is committed to Diversity, Equity, Inclusion and Belonging.

Additional Salary Information

The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

About D'Youville University:

Shaping the Future of Education at D'Youville University

D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.

A Dynamic and Purpose-Driven Community

Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.

A Place for Growth and Innovation

D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.

Our Commitment to Diversity, Equity, and Inclusion

D’Youville university is committed to creating a more just, equitable, and inclusive society. As a growing institution that places humanity, compassion, and the power of education at the heart of everything we do, we embrace diversity in all its forms. Our belief is that a thriving academic community is one where diverse perspectives are not only welcomed but are seen as essential to the growth and success of our students, faculty, and staff.

Why Work with Us?

As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.

All job offers are contingent upon legal authorization to work in New York State as determined by the NYS Department of Labor.