CALIBRE Systems Inc., and employee-owned Management Consulting and Digital Transformation company, is looking for a Network Services Manager. This position will be on-site in Arlington, VA. This position will also require an Active Secret Security Clearance.
As the Network Services Manager, you will be responsible for IT services and support such as Campus Area Network (CAN) and Local Area Network (LAN) operations. The Network Services Manager must ensure that all devices are securely configured and tested prior to installation on the LAN. The Network Services Manager will oversee the following after installations: the devices are regularly updated with vendor patches, security patches, operating system upgrades, firmware upgrades, and new security configurations.
Duties and Responsibilities:
- Provide Secret Internet Protocol Router (SIPR) VTC support
- Register and de-register SIPR VTC rooms with DISA, as required; create SIPR VTC bridges; establish and maintain a Global Video System (GVS) account; and maintain a list of states with and without GVS accounts.
- Coordinate with VTC bridge owners within the client site or external to the client for multi-point VTC connections. Maintained with the same software release levels and patches as the primary systems.
- Facilitate the Continuity of Operations (COOP) exercises with the following elements:
- Maintain operational support by using tools and systems available from the alternate site.
- Provide support activities using the alternate facilities for the duration of the outage or exercise. * Monitor the VTC and troubleshoot issues during support to high profile events and/or priority personnel, as identified by the client.
- Coordinate with bridge provider to resolve external VTC issues.
- Perform regular preventative maintenance, testing, patching, and upgrades to VTC equipment.
- Support Service Design and Service Transition activities and processes, as necessary.
- Test software updates, security patches, vendor patches, etc., prior to installation in the production environment.
- Electronically “push” software updates, security patches, vendor patches, etc., to devices.
- Provide local touch labor services to include installation, troubleshooting, software updates, security updates, vendor patches, etc., when electronic application means do not exist.
- Maintain network availability in accordance with Service Level Agreements (SLA). Perform troubleshooting, cause identification, and issue resolution, as necessary. Coordinate with external service providers to resolve network issues outside of the LAN boundaries.
Required Skills
- A minimum of five years of experience operating and maintaining network services for COOP sites.
- A minimum of five years of experience working on LAN network services.
- A minimum of five years of experience working on and repairing VTC issues.
- A relevant educational degree.
- Hands-on work experience on at least one Service Management tools like BMC Remedy, BMC Remedy, ServiceNow, HPSM or any other equivalent industry standard ITSM tool.
- Strong analytical, communication, presentation and documentation skills.
- Good client-interfacing skills, Customer and service focused approach.
- Knowledge of Microsoft Excel, Power Point and MS Visio.
Required Experience
- Active Secret Clearance required.
- Information Assurance Technical (IAT) Level II or IAM Level II certification.
- ITIL Foundation Level Certification.
- A minimum of five years of experience managing network services to include LAN and VTC experience. * Experience and knowledge of FISMA and respective security controls.
- Experience applying IT systems security methods and techniques to systems designs.
- Experience in alternatives analyses and implementing complex technical solutions.
Tools:
- BMC Remedy / Service Now / ITSM or any other industry standard ticketing tool.