Network Support Engineer (Availablity weekends and nights) 3 pm- 12 pm shift (Contract)

Source 1 Solutions

Network Support Engineer (Availablity weekends and nights) 3 pm- 12 pm shift (Contract)

Clearwater, FL
Full Time
Paid
  • Responsibilities

    Job Title : Network Support Engineer (MSP)

    Job Overview :

    As a Network Support Engineer in a Managed Service Provider (MSP) environment, you will be responsible for providing network administration, support, and troubleshooting to a variety of clients across different industries. The role requires strong networking skills, excellent communication, and a focus on delivering high-quality service to ensure client satisfaction. You will be tasked with monitoring, maintaining, and improving network infrastructures, including firewalls, routers, switches, VPNs, and wireless systems.

    Key Responsibilities :

    • Network Monitoring & Management:

      • Monitor client networks for issues such as performance degradation, downtime, and security breaches.
      • Proactively address potential issues before they affect the business.
    • Troubleshooting & Support:

    * Respond to network support tickets and incidents.
    * Provide remote and on-site troubleshooting for network connectivity, security, and performance issues.
    * Assist in the diagnosis and resolution of network-related incidents, often under tight deadlines.
    
    • Network Configuration & Maintenance:
    * Configure and install firewalls, routers, switches, and other network devices.
    * Perform routine network maintenance to ensure the highest level of performance and security.
    * Support VPNs and remote access configurations for clients.
    
    • Documentation :
    * Create and maintain detailed network diagrams, configurations, and documentation.
    * Document and update network changes as per client requirements and internal standards.
    
    • Client Communication :
    * Act as a technical liaison for clients, providing regular updates on the status of their network infrastructure.
    * Communicate technical issues and solutions in a clear and understandable manner to non-technical stakeholders.
    
    • Network Security :
    * Implement and manage security protocols and systems, including firewalls, IDS/IPS, and other security tools.
    * Stay up-to-date with the latest network security threats and ensure that client networks are protected.
    
    • Collaboration :
    * Work closely with other engineers, helpdesk support, and IT teams to ensure comprehensive network support.
    * Collaborate on projects such as network upgrades, migrations, and optimizations.
    
    • Disaster Recovery & Backup:
    * Ensure that clients have reliable network disaster recovery plans in place.
    * Support the setup and testing of backup and recovery processes.
    

    Required Skills :

    • In-depth knowledge of network infrastructure components such as routers, switches, firewalls, load balancers, etc.
    • Strong understanding of networking protocols (TCP/IP, BGP, OSPF, DNS, DHCP, VPNs, etc.).
    • Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
    • Proficiency in configuring and troubleshooting network devices from vendors such as Cisco, Juniper, Fortinet, or Palo Alto.
    • Experience with SD-WAN and cloud networking solutions (e.g., AWS, Azure).
    • Familiarity with security protocols, firewalls, and VPNs.
    • Excellent problem-solving and communication skills.

    Preferred Certifications :

    • Cisco Certified Network Associate (CCNA) or higher (e.g., CCNP).
    • CompTIA Network+ or Security+.
    • ITIL certification (advantageous for MSP environments).

    Experience :

    • 2+ years of experience in network support roles, preferably in an MSP environment.
    • Experience supporting multiple client environments and working with ticketing systems.

    Work Environment :

    • Ability to work in a fast-paced, multi-client environment.
    • On-call responsibilities for after-hours support may be required.
    • Some travel may be necessary for on-site support depending on client needs.